Senior UX Manager

1 week ago

Singapore ExpressVPN Full time

**We're hiring a Senior UX Manager**:
Would you like your work to **reach millions of customers** worldwide? International SaaS company and cybersecurity leader **ExpressVPN** is one of the world's fastest-growing privacy apps, and we're** **looking for a **Senior UX Manager **who is passionate about creating a more open and secure internet for everyone.

If you're obsessed with **optimizing the user experience** and **shifting the conversion needle**; if you're not afraid to **learn from failure**; and if you have a **natural ability to empathize with customers**, we would love to talk with you

This role will stretch your conversion instincts, creative thinking, power of analysis, and leadership. You'll evangelize world-class design and grow our UX and conversion mindset across the entire business. Your team's solutions and split test ideas will be seen by hundreds of millions of web visitors each year. Are you ready to help us win?

**What you'll do**:
In this position you will:

- **Scale the UX and CRO Design chapter** by building structures, processes, and workflows where necessary to improve efficiency and output
- Partner with product marketers, product managers, engineers, designers and many others to **develop best-in-class UX**, as well as **high-converting optimizations** that return impact and value for the business
- **Grow your team** by leading the hiring efforts for world-class UX & CRO designers
- **Hold formal people management responsibilities** including:

- Setting goals and tracking progress, managing performance and compensation recommendations, assigning responsibilities, coaching, training, motivating, and holding the team accountable for delivering the expected results
- Personally managing several talented individual contributors
- Work closely with UX Researchers and data teams to **understand user needs and behaviors—**as well as retention, acquisition, sales drivers and drop-off points—in order to **drive well-informed design solutions**:

- Guide your designers towards **delivering UX & CRO solutions that optimize our main website and partner websites**, and **drive conversions across the sales funnel**. Your contributions will be critical to meet our business, end-user, and branding needs.
- As you conceive of ideas and hypotheses for A/B tests to improve conversion funnels and user-engagement, your expertise will drive the ideation and testing for team leads and business partners across the company

**What you'll need to succeed**:

- Demonstrated track record of leading and managing designers is a must, including:

- A proven track record of driving high-impact business value through conversion and/or split test wins
- A proven ability to lead, influence, and work across organizational boundaries, with a demonstrated talent for building excellent relationships
- A positive, upbeat attitude and a relentless focus on improvement
- Excellent stakeholder management, with the ability to work in a fast-paced, data-driven organization
- A user
- and conversion-centric mindset, and the ability to make data-driven and user-driven design decisions

**About our Design department**:
We believe good design is as much about empathy, behavior, and emotion as it is about utility and ease. We're guided by a highly iterative user
- and conversion-centric design process that combines research, data, and thoughtful critique. We craft delightful experiences that empower people to make their digital lives more private and secure. We are never satisfied with the status quo.

Our UX and conversion rate optimization (CRO) Design function works across our main website and other owned channels, as well as on partner websites to optimize funnels for sales and retention. We're scaling this function rapidly, and we'd like a Senior UX Manager who wants to be part of an industry-leading vision.

**Hiring process**:
**Benefits**:
Health and happiness go hand in hand, and we make every effort to support our team members in all facets of their lives—both inside and outside the office. Learn more about our employee benefits by visiting our careers page.

**Before you apply**:

- At the moment, we do not sponsor visas in the **UK **and the **EU**. For **Hong Kong**, we require at least two years of working experience and a university degree in a related field. For** Singapore**, we can only sponsor visas for mid-career or above.
- Please upload your resume as a **PDF** and do not include any salary or compensation information in it.
- ExpressVPN is one of the world's leading providers of online privacy and security services for consumers. Started in 2009, we've grown to have millions of active paying customers, a team of more than 700 people worldwide, and a brand recognized by hundreds of millions of people in 18 languages and more than a hundred countries. We see huge growth in our industry, and are gaining market share through strong execution._

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