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Host/hostess (5 Days Work-week)

2 weeks ago

Singapore SLDTE PTE. LTD. Full time

As the first point of contact for all guests visiting La Table D’ Emma, the Host/Hostess plays a crucial role in providing a warm welcome and ensuring a smooth dining experience. This position involves managing reservations, coordinating the flow of guests, and assisting the service team to maintain a well-presented dining environment.

What you will expect:

- Greet and welcome guests as they arrive at the restaurant
- Manage the restaurant's reservation system, taking phone calls to book and confirm guest reservations
- Coordinate the flow of guests in and out of the restaurant to ensure efficient seating
- Manage the restaurant's waitlist and communicate accurate wait times to guests
- Engage in sales efforts by providing information on special promotions, events, and menu offerings, both over the phone and in person, with the goal of increasing reservations and guest attendance
- Assist to handle customer recovery by addressing and resolving guest complaints or issues in a prompt, professional manner, ensuring a positive outcome
- Engage in public relations activities, representing the restaurant positively and promoting guest satisfaction
- Perform administrative documentation tasks, such as maintaining reservation logs, updating guest records, and preparing reports as required by management
- Assist the service team in ensuring the dining room is clean, well-presented, and all tables are set for guests
- Perform other related duties as required by the Reservation and Restaurant Managers.

**Skills/Qualifications**
- Previous experience in a similar role preferred
- Exceptional customer service skills with a friendly and approachable demeanor
- Strong organizational and multitasking abilities
- Ability to work effectively under pressure in a fast-paced environment
- Basic computer skills, including experience with reservation systems
- Positive attitude :D

5 Days work/week rostered, must be able to work weekends.
Time: 10.30am to 3pm and 5.30pm to 10.30pm **(Split Shift)**:

- 44 Hours/Week