Delivery Manager, R&c Managed Services

Delivery Manager, R&C Managed Services

Dow Jones Singapore

**About Our Organization**:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

**About the Team**:
Dow Jones Risk & Compliance is a global provider of best-in-class risk data, technology solutions, due diligence and managed services for managing regulatory and reputational risk. For 20 years, its market-leading data has helped financial institutions and businesses have greater control managing Financial Crime Compliance, Third Party Risk Management, Sanctions Compliance and Trade Compliance. With a global team of expert researchers covering more than 60 languages, Dow Jones applies the same rigor to its data that it has always brought to its journalism, offering the most accurate and complete risk datasets on the market.

**About the Role**:
The position sits within the R&C Managed Services group, a team that offers screening and remediation services to our clients globally. We screen individuals and entities against Dow Jones Risk and Compliance content and/or Factiva negative news.

The Delivery Manager, R&C Managed Services prepares, executes and delivers screening and remediation projects to our clients and acts as a point of contact for Sales and our clients based in APAC, EMEA and AMER. You will work with project teams based in Europe and the US which requires you to collaborate with different parties across different time zones. This role requires a high level of ownership and independence, critical and creative thinking and excellent organizing and communication skills.

**You Will**:

- Be a key representative of the R&C Managed Services team in dealings with clients, particularly strategic clients, working with partners in Sales and Product. Provide quotes and assist with contractual documents. Communicate regularly with stakeholders to gather feedback and arrange necessary actions/follow ups if needed.
- Manage a portfolio of solutions, work with multiple stakeholders and communicate progress and blockers with the project team and sponsors.
- Ensure that clients receive clear, responsive communication to queries relating to the Dow Jones screening, reviewing and proofing process and its content across the regions; and that requests from clients and potential clients are dealt with effectively, consistently and timely.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives and agreed timelines, as well as overseeing the entire screening life cycle of the project
- Design, develop and maintain optimized automation solutions that meet reporting or process improvement needs. Develop optimized scripts and visualizations that are fast and easy to comprehend.
- Together with the Manager, R&C Managed Services, work with Product for assessing product enhancements based on internal or client feedback. Review end-to-end processes to identify opportunities for improvement and automation.
- Support R&C team with translation services as and when required.

**You Have**:

- 2-4 years of experience in data analysis, project management, or a related client-facing role
- Strong analytical skills with experience in Excel and Google Sheets
- Experience with Factiva, Dow Jones Risk and Compliance (or similar products) or other programming languages (eg: SQL) is an advantage
- Ability to manage projects independently and work effectively with clients and cross-functional teams
- Highly detail-oriented, and comfortable in a fast-paced environment
- Proactive attitude who values personal accountability and ownership, and thrives, working under limited direction

**Our Benefits**
- Comprehensive Insurance & Retirement plans
- Paid Time Off and Leaves
- Education Benefits
- Family Care Benefits
- Career Growth Programs
- Access to Dow Jones Products
- Employee Referral Program
- Employee Well-being Support & Fitness Programs

Business Area: Dow Jones - Data & AI

Job Category: Data Analytics/Warehousing & Business Intelligence

Union Status:
Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands incl