Npi Program Manager

Location: Singapore, Singapore

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

**About the Role**:
The Program Manager is an individual contributor role in Thales that will be working under the company's card BPS cards' issuance business. It is going to be part of a global team that works closely with the product marketing team, RnD, Production, QE, and other relevant departments across the organization.

**Responsibilities**:

- Accountable for delivering programs on a timely manner and in addressing the clients (internal Product Marketing team) queries and requirement following a certain level of quality.
- Lead and coordinate programs certifications initiatives which involves liaising with internal and external parties.
- Deal with clients in providing consolidated planning and project details.
- Develop the tools and personalization script for each payment scheme
- Write the Field Requirement Specification (FRS) by taking into account the customers and product manager requirements as well as R&D's feedback. FRS shall cover all product aspects including use cases, functional, technical design, and certifications.
- Manage product’s evolution or changes initiated by Product Manager
- Ensure that first customers’ deliveries are performed as defined based on agreed methodologies.
- Provide update on project/program progress, issues, risk, planning, cost and action (in line with existing template including certification activities) and escalate critical issues when needed
- Establish ad hoc activities to achieve quality objectives regarding product and process: risk analysis, waivers
- Work closely with R&D team in workload planning as well as technical requirement and approaches used for new products.
- Give inputs for the technical part of the MCRD (Marketing Customer Requirement Description)
- In charge of relationships & negotiations with schemes and labs.
- Responsible for certification activities of the related programs: slotting, planning progress and managing labs deliverables (Impact Analysis Document, samples, POs..), understanding of issues,
- Document all changes done if applicable.
- Responsible in following and influencing the evolution of the certification processes with the certification organisms.
- Develop and deliver window-based and mobile-based tool (tool for internal customer to automate and improve day-to-day work and a tool for external customer to validate, personize, and industrialize product)
- Manage innovation in the projects: push idea emergence, design thinking
- Make sure to protect the IP rights related to the solution
- Manage FTO - freedom to operate - for the technology embedded in the solution
- Adopt Ecodesign approach
- Involve in POC development

Depending on project, the Program Manager will be assigned on one or several of the following roles:

- Manage Project - PRJ: Project Manager
- Product policy - PRP: PLA
- Engineering - DDQS: SEM, PDA, IVVQM (for Solution Technical Validation)

**Requirement**:

- Engineering degree (Software, Physics or Electronics)
- Minimum 5 years’ experience in the relevant field, i.e. security, EMV Cards and some project management/design or consulting background
- Knowledgeable of Cards and/or Software technologies, certification processes, EMV Card. Smart Card.
- Multi language coding skill: Python, TCL, Java, JavaScript, VisualStudio, C#, HTML and etc..
- Customer oriented