Systems Analyst, Etrm/ctrm

6 days ago

Singapore PetroChina International (Singapore) Pte. Ltd. Full time

**Responsibilities**
- Develop a sustainable IT support model based on ITSM in the roll out of EOS LNG CTRM in PCSG LNG trading space and provide Level 1 first line of systems support (troubleshooting, debugging, developing workaround solutions) to all Front, Mid, Back Office users of EOS.
- Acts as the IT liaison and point-of-technical contact between various LNG Trading IT in London, HQ, Singapore IT functions and vendors in a cross-matrix organization to drive stabilization and successful adoption of the EOS and support Singapore LNG Trading users to deliver “fit-for-purpose” solutions and business results with the use of IT.
- Assist Manager in active vendor management and ensure the operating support model of the related IT services are well within the agreed SLA metrics and customer satisfaction.

**Requirements**:

- Diploma/Degree in Computer Science or Information Technology from a recognized institution in Singapore
- Experienced LNG EOS CTRM Systems Analyst/Product Specialist with multi-years of hands-on experience in systems troubleshooting, diagnostics, configuration, operations and administration supporting the LNG commodity trading user group from Front office to Mid and Back office.
- At least 3 - 5 years of Technical support experience in a fast-paced commodity trading environment especially in the energy sector with substantial know-how and active participation in areas of systems development projects & support work such as (but not limited to):

- Systems Analysis and Solutioning in the project delivery of a new CTRMS and subsequent system operations.
- Level 1 and/or 2 support experience with excellent understanding of the business and systems processes in the entire value chain of a LNG trading.
- Project and change management of IT systems using Agile and Scrum principles and processes; understanding ITSM framework with experience in incidence management software such as Remedy.

Please write in with a full resume, present and expected salary, contact telephone number(s) and any other relevant information to:

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