Junior Application Support

**Project description**:
Our client is the corporate and investment banking arm of The Group, world's 10th largest bank by total assets.
Their Singapore center, Information Systems Asia Pacific (ISAP), is one of the 3 main IT hubs for worldwide business with over 1000 IT staff covering Production and Application Development activities. They work daily with international branches located in 30 countries by:

- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

The position is within the Capital Markets IT division which manages information systems for capital markets activities which includes Front Office (FO) booking platforms, Sales, Risk Management (RM) control and regulatory reporting systems, financial product and contract valuation systems, and much more.

“Run the bank” is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems. They are continuously working with business users, infrastructure engineer and system managers.

**Responsibilities**:
Incidents and Requests management (business users and other IT teams):
Manage the Requests from business users and ensure they are resolved. This function includes managing the backlog of requests of the team.

Ensure incident and requests tickets are properly described with the key information.

Problem management and continuous improvement:
Ensure incidents have proper Problem management process to identify the root-cause and track post-incident follow-ups.

Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing ideas for a long term solution.

Provide non-functional requirement to the build team to implement monitoring as code whenever available.

Providing functional and technical help around the relevant systems to users worldwide by (not exhaustive):
Ensure correct calculation of Volume Credit and Markup

Ensure platforms admin in relation with system providers, both internal and external.

Dealing with STP (straight through processing) issues.

Work within the 24x7 ‘follow the sun’ set up.

Conform to all internal policies and procedures.

Manage customer relations when dealing directly with both internal and external users of the systems.

Assist members of team (business or technical analysts)

**Skills**:
Must have

Interested in Capital Markets domain including FX, fixed income, derivatives and/or equity products.

Knowledge of common monitoring solutions (E.g ITRS Geneos, Qokpit, Elastic, Splunk, Datadog, etc.)

Proactive, independent and proven ability to work under tight target and pressure

Proven experience in technical proficiency with skills in SQL

High level of proficiency in Unix/Linux scripting

Should be able to do:
SLA & KPI management, client communication & interaction

Predictive analysis, consulting, escalation management

Risk analysis and project execution

Appetite for continuous improvement and automation

Strong perseverance and diligence towards attaining goals and effective time management.

Team player with good interpersonal skills.

Excellent written and verbal communication skills.

Nice to have

ITIL certification will be an advantage but not compulsory.

Technical proficiency in common languages is preferable (e.g SQL, Java, Python, Unix/Windows commands)

Knowledge in XML, PL/SQL, MQ, CFT and Control-M is a plus

**Other**:
Languages

English: C1 Advanced

Seniority

Junior

Singapore, Singapore

Req. VR-114791

Technical Support (SL2)

BCM Industry

04/06/2025

Req. VR-114791