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Customer Service
2 weeks ago
Interested Applicant, pls WhatsApp us at **98363756 **for instant interview
**Responsibilities**:
1. Attend to customer's requests for container re-use, cargo claims, cross-bookings, container detention, damage container handling, and depot cleaning/washing issues.
2. To manage customer’s shipment request and communicate promptly
3. Exception handling, problem resolution and continuous improvement
4. To manage customer's shipment request and communicate promptly.
5. Ensure timely co-ordination to finalize booking process with customer and perform booking process into system.
6. Update and arrange export job orders
7. Liaise with operations in charge of Off-hire
8. Provide nomination number as requested by the carrier
**Job Requirement**:
1. Strongly preferred with at least 1 - 2 years’ experience in shipping or freight forwarding
2. Preferred knowledge of export\import and transshipment regulations and requirements
3. Fast learner, high degree of confidence and able to evaluate an issue from a broad perspective and assuming lead roles
4. Must be able to multi-task, stay organized and accurate within a noisy/busy work environment
5. Container services experience, knowledge and skills a plus but not required.
**Why Should You Apply?**
**COVID-19 considerations**:
Appropriate COVID-19 safe management measures have been implemented to protect customers and delivery partners
