
Application Support Engineer
1 week ago
**About Us**:
We are driven by our group philosophy as defined below:
1. Provide the best to our customers through a service-oriented culture
2. Create new value through innovation
3. Realise greater possibilities through advanced technology
**Roles and Responsibilities**:
- Responsible for providing technical assistance and support related to software, computer systems, hardware testing
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
- Provide technical assistance and support for incoming queries and issues related to computer, systems, software, and hardware
- Respond to queries either in person or over the phone
- Write training manuals
- Maintain daily performance of computer systems
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to resolve problems
**Requirements**:
- Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
- Experience in basic networking support
- Good communication skills and administrative skills
**Salary**: $2,800.00 - $3,100.00 per month
**Benefits**:
- Cell phone reimbursement
- Professional development
- Promotion to permanent employee
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
- Performance bonus
- Yearly bonus
Work Location: In person
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