Customer Service Supervisor

1 week ago

Orchard, Singapore ABSOLUTE YOU SG PTE. LTD. Full time

Are you a natural leader with exceptional organizational skills and a passion for fitness? At Absolute Boutique Fitness Studio, we're seeking a dedicated Customer Service Supervisor to oversee the daily operations that ensure our studios run smoothly and our members feel supported and valued.

**Responsibilities**:
**Demonstrating Excellent Customer Service Standards**:

- Lead by example, ensuring every member feels welcomed and valued through exceptional service and a friendly, approachable demeanor.

**Communicating with Members and Handling Inquiries/Complaints**:

- Build strong connections within our community by addressing member inquiries and resolving any concerns with a positive, solutions-oriented approach.

**Overseeing Check-In and Check-Out Processes**:

- Ensure a seamless member experience by efficiently managing check-ins and check-outs, making each visit smooth and enjoyable.

**Scheduling**:

- Manage and coordinate staff schedules to ensure optimal coverage during all studio hours, keeping operations running smoothly.

**Multi-Tasking with Customer Service & Sales**:

- Balance your role by engaging with members while actively driving sales, helping the studio meet its goals.

**Meeting Individual and Studio Sales Targets**:

- Motivate your team to help members achieve their fitness goals while contributing to the studio’s overall success.

**Maintaining Studio Cleanliness**:

- Oversee the maintenance and cleaning of studio assets, ensuring a clean, inviting atmosphere for everyone.

**Stock Counts and Inventory Management**:

- Keep our studio well-supplied by conducting regular stock counts of consumables, assets, and merchandise, ensuring everything is in order.

**Additional Tasks**:

- Embrace the variety of responsibilities that come with the role, contributing to the overall success of the studio with a flexible and proactive attitude.

**Benefits**:
**Free Cycle and Pilates Classes**:

- Stay fit and healthy with complimentary access to our dynamic range of classes.

**Fun Working Environment**:

- Be part of a team that thrives on enthusiasm, positivity, and a shared passion for fitness in a lively, supportive atmosphere.

**Personalized Career Path Planning**:

- Grow your career with us Benefit from personalized career planning to help you achieve your professional aspirations.

**Employee Discount**:

- Enjoy exclusive discounts on our merchandise, keeping you fully equipped for your fitness journey.

**Flexible Schedule**:

- Balance your work and personal life with a flexible schedule that fits your lifestyle.

**Health Insurance**:

- Prioritize your well-being with comprehensive health insurance coverage.

Absolute Boutique Fitness Studio is an equal opportunity employer, committed to creating an inclusive and diverse workplace where everyone feels empowered and valued.

Pay: $2,400.00 - $2,800.00 per month

**Benefits**:

- Employee discount
- Flexible schedule
- Gym membership
- Health insurance

Schedule:

- Monday to Friday
- Shift system
- Weekend availability

Supplemental Pay:

- Performance bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: In person

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