Customer Experience Officer

7 days ago

Singapore Singapore Pools Full time

We are looking for a passionate and professional Customer Experience Officer to join our Customer Segment Management team to help us perform customer service duty for our Singapore Pools Account (SPA).

Based in Singapore and reporting into the Senior Manager, Customer Segment Management, the Digital Service Ambassadors will have day-to-day responsibility of front facing customers at our Singapore Pools Branches.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in sales or customer service, we want to talk to you.

**What You'll Do**
- You will need to talk to retail customers about SPA at the branches.
- You will need to talk to retail customers about IPA at selected branches to facilitate interested customers to download, set-up and use the app.
- You will need to assist existing SPA customers on SPA related services such as password reset, deposits and withdrawals.

**Who You Are**
- You will need a minimum GCE O' Level with relevant experience in hospitality, sales or customer service preferred
- You should be able to talk and sell to customers, i.e. soft-selling skills
- You should have strong interpersonal and communication skills
- You should be a good team player but able to work on own initiatives with minimum guidance.
- You should be willing to work shift hours, weekends and public holidays

**Benefits**
- Competitive salaries
- Staggered working hours
- Medical Insurance

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.

  • Customer Service Officer

    7 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Experience Office

    2 weeks ago

    Singapore Esplanade – Theatres on the Bay Full time

    We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing service standards that will position us as a world leader.KEY RESPONSIBILITIES As a Customer Experience Officer you will be responsible for the following: Proper upkeep and...

  • Customer Experience Officer

    6 days ago

    Singapore Esplanade – Theatres on the Bay Full time

    We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing service standards that will position us as a world leader.KEY RESPONSIBILITIES As a Customer Experience Officer you will be responsible for the following: Proper upkeep and...

  • Customer Experience Officer

    3 days ago

    Singapore LIGHTWAY HR CONSULTANCY PTE. LTD. Full time

    Communicate with customers through various channels professionally and meet the required service level agreements. - Provide accurate, personalised and anticipatory service with complete resolution. - Take necessary action to provide first contact resolution within the required response time. - Log all details of engagements with customers in the CRM and...

  • Customer Experience Officer

    6 hours ago

    Singapore Neko Neko Full time

    **About Working Here**: **5 Days Work Week**: Enjoy the convenience of a 5-day work week with the added flexibility to choose which days you work. **Medical Benefits**: Our commitment to your well-being includes coverage for medical expenses, providing you with the necessary support to maintain a healthy lifestyle. **Perks for Cat Owners**: Receive special...

  • Customer Experience Officer

    6 days ago

    Singapore UFIT - URBAN FITNESS PTE. LTD. Full time

    **Customer Experience Officer and Administrative Executive** **Our Purpose** “Igniting Greatness” **Our Mission** We empower every person within our community, through our Circle of Care, to go beyond what they think is possible.” **Our 5 Values** Collaboration, Integrity, Empathy, Excellence, Empowerment The role involves independently managing...

  • Customer Experience Officer

    6 days ago

    Singapore beBeeCustomerService Full time

    Customer Service Representative At our organization, we're dedicated to delivering exceptional customer experiences across various touchpoints. As a Customer Service Representative, you'll play a pivotal role in ensuring our shoppers receive the best possible service. Your responsibilities will include: Manning of reception counters and retail mall...

  • Airport Customer Experience Officer

    2 days ago

    Singapore beBeeCustomerService Full time $2,600

    Job Title: Airport Customer Experience OfficerOverview",

  • Customer Experience Officer

    2 weeks ago

    Singapore ECICS LIMITED Full time

    Conduct telesales activities professionally, respond to customer queries and facilitate resolution of problems while anticipating customers’ needs. - Conduct sales verification checks and call monitoring on a timely manner. Ensure accuracy and completion of enrolment forms for submission. - Compliance with established company policy procedures and...

  • Customer Experience Officer

    2 weeks ago

    Singapore SENZE SALUS CONCEPT PTE. LTD. Full time

    Roles & ResponsibilitiesThis is an exciting position armed with endless opportunities to influence & shape customers' behavior, and to elevate the perceived value of service that is second to none. The individual is empowered with guided means to redefine service excellence and make a difference in the lives of the customers.Priority of "Key Customers" focus...