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Sr Manager, Group Quality

3 weeks ago

Singapore National Healthcare Group Full time

-Family Group: Administration

**Job Purpose**

Support Group Chief Quality Officer (GCQO), Deputy GCQO and Deputy Director QRM by
- Patient Safety

Initiating and working with NHG institution in analyzing, evaluating and identifying trend/practices related to quality, patient safety and risk management within QRM and across NHG Institutions.
- You are to work closely with NHG institution to develop and promote improvement/risk management strategies to ensure a high standard and seamless provision of quality service, productivity and customer satisfaction.
- The role includes review, critically analyse, adapt and improve the implementation of a clinical practice guidelines/ care bundles/ best practices in NHG setting.
- The position, as a Faculty of IHQ is responsible to develop, train, facilitate and review course content for Quality or Patient Safety (e.g Driver Diagram) related training.
- Performance Improvement

Developing quality improvement initiatives and transformation work in NHG.
- You are support leadership to develop and adapt NHG quality frameworks, such as quality and safety framework, spread and scale, etc to strength and adance the culture in quality improvement.
- You are to work collaboratively with respective cluster-level collaborative or project director to establish secretariat functions/ project management activities and drive towards meeting the desired outcomes
- You will be assigned, on the need basis,to facilitate, review quality projects and provide consultation/coaching to frontline project team/leaders/quality secretariat. You are also expected to prepare relevant quality improvement reports with proposal/recommendation for discussion at the Quality Directors meeting and Clinical Board.
- Data Analytic

Working collaboratively with iHiS and NHG institutions to design Quality DataMart and manage varied datasets for review, analysis and implementing strategies
- Co-lead the development of cluster-level quality database by identification, integration and analysis of data or indicators that will impact quality and safety outcomes of the care system
- Provide required analytic and visualization to support strategic decision-making for NHG Leadership
- Support identified stakeholders in analysis and establish insights for decisions that improve the care and patient processes
- Proactively engage and collaborate with key stakeholders to establish and prioitise analytical needs

Other additional functions such as representing Group Quality in ad-hoc committee work as assigned from time to time. You are also expected to perform the related managerial function of forecasting, budgeting, identify learning needs, initiate career development plan and mentoring staff.

**JOB REQUIREMENTS**

**(a) **Education/Training/Experience**
- Bachelor’s Degree with minimum 10 years of relevant experience, preferably in a healthcare setting and in a supervisory position would be an advantage.
- Experience in clinical standards and clinical quality
- Excellent communicating and planning skills, maintain a big-picture perspectivecand understand institution constraints and challenges, build goodwill with institutions and partners,
- Demonstrate good knowledge and skills in quality and process improvement approaches.
- Experience in MS Powerpoint, MS Excel especially with data organization and presentation (graphs, charts), and communicate succinctly and concisely on written papers or slides for high-level reporting (for Quality Dashboard reporting to the Board).
- Possess good organization skills and strong project management

**(b) Personal Attributes**
- Strong inter-personal and influencing skills in working with different groups of stakeholders
- Team-player, demonstrates excellent team spirit and skills in leading teams
- Ability to supervise and motivate people
- Ability to handle and manage stressful situations and work independently under pressure
- Self-motivated, creative and possess the passion to contribute to the regional healthcare system