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Customer Service

2 weeks ago

Singapore CONCEPT SHARED SERVICES PTE. LTD. Full time

**Requirements**:
1) Need to have 2 years experience andrelated in debt collection industry

2) Need to work on both saturday andsunday as some of clients are in retail.Rest day is weekday

3) Have to be able to communicate verballyin mandarin due to our client base

4) Can read mandarin. Written notrequired

a) Answer calls professionally to provideinformation about products and services,take information from Client

b) Keep records of customer interactionsand transactions

c) Details of inquiries, complaints, andcomments, as well as actions are taken.

d) Follow up with customers to ensure thatappropriate actions were taken oncustomers' requests

e) Liase with Sale Executives are properlyinformed of any request.

f ) Ensure that customer outstanding debtsto be collected are collected on timelybasis

g) To assist the manager in writng report ofon debts are not collected timely basis

h) Is special requests to designateddepartments for further investigation.

i) Maintains communication with clientsfor unpaid invoices and duly inform theSale Executive and Sale Managers whenpayment is overdue

j) Assist in preparation of sale and sale-related reports on a timely basis

h) Any ad-hoc work as prescribed by the superior