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Senior Executive

2 weeks ago

Tampines, Singapore Income Insurance Limited Full time

As the motor contact centre customer service senior executive officer of our company, you will identify, address customers' motor insurance enquires. You will offer solutions and lend a helping hand in alleviating their concerns. You are to ensure that our policyholders' enquiries are handled in a prompt and professional manner daily and that our Contact Centre remains the preferred way for our customers to reach us.

You will be required to:

- To perform due diligence in protecting customer information by adhering to Contact Centre Verification workflow to make sure policy information is provided to the rightful policyholder (PH).
- Identify customers needs and problems and providing the right resolution.
- Assist to escalate customer’s concern to the relevant business unit if required.
- Perform post-case administration for future reference.
- Manage a team of customer service officer.
- Manage escalate case from the team member.

To join us as a Customer Service Officer (Contact Centre), you should:

- Have obtained diploma or degree in any field. Relevant insurance certification in will be an advantage
- Have at least 2 years of experience in customer service, preferably in a contact centre
- Exceptional customer service, active listening with verbal and written communication skills
- Enjoy taking to people over the phone and able to answer queries with accurate info
- Have strong interpersonal skills and be prepared to deal with complex problems
- Able to work independently and team player

**Salary**: $4,000.00 - $4,500.00 per month

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's or equivalent (required)

**Experience**:

- Leadership: 1 year (required)

Work Location: In person