Manager, Infrastructure

À PROPOS DE VANTAGE DATA CENTERS

Vantage s’engage à être un lieu de travail d’inclusion, d’équité, de respect et d’acceptation. Nous célébrons la diversité et cherchons intentionnellement des occasions d’apprendre des expériences de chacun.

Vantage Data Centers alimente, refroidit, protège et connecte la technologie des plus grands joueurs hyperscale, des fournisseurs de solutions infonuagiques et des grandes entreprises. Présente dans six marchés en Amérique du Nord et six en Europe, Vantage innove dans la conception des centres de données pour offrir des gains spectaculaires en termes de fiabilité, d’efficacité et de durabilité ainsi que des environnements flexibles qui peuvent évoluer aussi vite que le marché l’exige. Vantage connaît une croissance exponentielle grâce à ses installations nouvelles jumelées à ses acquisitions à travers l’Amérique du Nord et l’Europe.

Technology & Systems Department

The Technology & Systems department drives technological innovation for the company and advances the technology strategy to support global growth. This includes IT, Software Development, OT / Automation Systems, and business process improvement. At Vantage, we are very hands on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes so we can make informed purchase decisions. The Technology & Systems department participates in designing each of our new data center building’s networking infrastructure, including but not limited to diverse pathways connecting to carriers, meet-me room (MMR) hosting (rack, cabs, ladders, cross connect panels ), wireless AP coverage, etc.

We rely on extreme collaboration with Sales, Construction, Operations and Corporate Functions to drive simplification, establish global standards with continuous improvement and speed to value. We are working to build a reliable, scalable, sustainable, and secure technology roadmap/landscape that enables us to better serve our customers and employees and be the partner of choice. Our focus on speed to value with extreme collaboration and financial/execution discipline. We strive to double the good, halve the bad, in half the time.

Essential Job Functions- Lead the technology strategy and roadmap for ServiceDesk and IT Infrastructure.- Develop and deploy infrastructure solutions with an emphasis on global consistency, reliability, security, scalability, and reduced total cost of ownership (TCO).- Manage, build, and develop a globally deployed customer-focused team for ServiceDesk which includes IT Helpdesk, corporate hardware and software solution, Desktop Administration, Monitoring Critical Systems, and Major Incident Management- Ensure data policies align to the data governance foundation, regulatory requirements, and certification requirements to ensure compliance at the enterprise level- Build a strong high performing team of IT Infrastructure & ServiceDesk professionals at Vantage.

Duties- Drive technology rationalization and continuous business process improvements for IT Infrastructure & ServiceDesk that leverage developments in the industry and serve the needs of the business. Goal is to adopt best practices, increase reliability, improve scalability, reduce TCO (total cost of ownership) and boost the T&S brand and credibility- Have extreme collaboration with business stakeholders, CyberSecurity, and CIO Partners to identify opportunities, build business cases, and deliver results that improve user experience with speed to value- Ensure 100% uptime for data center availability to customers with automated KPIs for measuring performance, demonstrating uptime, and providing self-service for customers- Build discipline and rigor in projects to consistently deliver on time, in budget, and with high quality- Develop strategic partnerships and alliances with functional leadership across the organization as well as vendors to ensure that technology solutions are effective and in alignment with functional and organizational needs- Stay abreast of the latest technologies/trends and how they can be applied to current and future business needs- Collaborate with Procurement to proactively plan for contract renewals and true ups, negotiate better Ts & Cs and avoid vendor lock-in- Establish standards of performance and monitor conformance for both staff and strategic partners- Create test infrastructure and ensure technical problems are resolved in a timely plus cost-effective manner- Develop, monitor, and report on departmental technology key performance indicators- Develop and maintain IT policies and IT standards with a clear aim to control IT spend related to construction, Operations/Customers Corporate Functions, acquisition and implementation of new IT systems- Implement and maintain annual IT operation and IT capital budgets, aligned with the global needs of the business an