Tech Lead, Global E-commerce

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

**Why Join Us**:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Global E-Commerce is a content e-commerce business with international short video product as the carrier. It is committed to becoming the first choice for users to discover and purchase good products with affordable prices. Global E-Commerce business team hopes to provide users with more tailored, agile and efficient consumption experience, enabling merchants to receive steady and reliable platform services in different scenarios such as live e-commerce, short video content e-commerce, so as to make more affordable and high-quality products sell easily and a better life within reach.

The mission of the CRM Operation Platform is to create a rich and high-quality e-commerce platform ecosystem through productised platform capabilities. It builds a reliable, flexible, and intelligent CRM operation platform for account managers of various countries and industries, providing large-scale operation, one-stop operation solutions, and intelligent tools, thereby improving the efficiency of e-commerce operations, and is also responsible for the business goals of customer growth.

**Responsibilities**:

- Based on business scenarios and product requirements, reasonably design solutions using the functions and open capabilities of the CRM platform.
- Integrate CRM upstream and downstream systems, identify integration and architecture pain points, and design the best solution based on business and system best practices.
- Monitor and analyse product data, establish and observe indicators such as coverage, usage rate, ease of use, and satisfaction of each module, discover, analyse, and improve product usage pain points, and promote the continuous improvement of CRM platform functions and enhance user experience.
- Collaborate with production research and cooperation departments to conduct in-depth exploration of business departments in business analysis and diagnosis scenarios, carry out thematic analysis, provide decision-making and business support for product iteration, and explore optimisation factors to continuously improve the "intelligence" of CRM products.
- Based on project requirements, propose technical solutions and ensure the successful implementation of solutions; in the project implementation, be able to formulate a project schedule according to the implementation documents and execute it; maintain communication with partners, internal and external customers.
- Oversee the acquisition and development of software systems in organisational units.
- Monitor the results and quality of the different software solutions and projects implemented in the organisation.
- Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.

**Qualifications**:

- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
- Excellent business understanding ability, able to reasonably abstract and split business logic, form and implement solutions.
- Possess good communication, collaboration, problem-solving and analytical skills, able to communicate and collaborate across multiple departments and teams to solve complex problems.
- Sensitive to data, possess good logical thinking and data analysis skills, and be good at using data analysis to improve business.
- Experience with Salesforce/hubspot/Klaviyo is preferred; experience with sales enablement/internal efficiency products is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

LI-JL