Senior Executive

7 days ago

Singapore TOUCH COMMUNITY SERVICES LIMITED Full time

**Job Summary**:
Support the Head of Volunteer Management in strategizing, coordinating, and evaluating volunteer engagement initiatives to foster collaboration and resource-sharing among volunteers, empowering communities.

Oversee the management of volunteer coordinators within direct services, strengthening networks between TOUCH and the wider Singapore community to advance the organisation’s Vision 2030.

**Principal Responsibilities and Duties**:

- Support stakeholder engagement, partnership-building, and project development to create meaningful volunteer opportunities that benefit communities.
- Assist in educating TOUCH Volunteer Coordinators on the corporate vision, fostering volunteer engagement for long-term sustainability.
- Cultivate the adoption of a centralized digital system for recruiting, engaging, and managing volunteers.
- Facilitate cross departmental collaboration to enhance volunteer sharing and retention across the organization.
- Assist in planning and executing volunteer appreciation initiatives.
- Support the enhancement of volunteer training, using survey data to identify upskilling opportunities.
- Co-manage and maintain the volunteer database to ensure accurate records and reporting.
- Assist in organizing service-specific Volunteer Coordinator meetings to communicate new initiatives and share best practices.
- Provide support for special projects as required by the team or organization.
- Conduct volunteer risk assessment annually with various servicesCollate, analyse, and submit reports as needed.

**Essential Skills and Qualifications**:

- Degree holder or above
- At least 3 years of experience in project, stakeholder and budget management
- Excellent written, communication and presentation skills
- Excellent negotiation and people management skills
- Analytical and organised, able to translate concepts into actionable goals
- Prior experience in volunteer management will be an added advantage

**Core Competencies and Attributes**:

- **Stakeholder Management**- Ability to build and maintain strong relationships with volunteers, internal teams, and external partners.
- **Volunteer Management & Coordination**- knowledge of best practices in volunteer recruitment, engagement, retention and appreciation.
- **Project & Event Coordination**- experience in planning and executing volunteer programmes, appreciation events, and training sessions.
- **Strategic Thinking & Problem Solving**- Ability to support the Head of Volunteer Management in developing strategies that align with organizational goals.
- **Data Management & Analysis**- Proficiency in maintaining volunteer databases and using data to drive decisions.
- **Digital & Process Optimisation**- Familiarity with digital volunteer management systems and the ability to drive process improvements.
- **Collaboration & teamwork -**Strong ability to work with internal departments to drive volunteer initiatives and shared goals.
- **Adaptability & Initiative**- Proactive in problem-solving, flexible in approach, and able to work in a dynamic environment.
- **People Oriented**- Passion for engaging and empowering volunteers
- **Organized & detail oriented**- Strong ability to manage multiple tasks and ensure smooth coordination.
- **Empathic & resourceful**- ability to connect with volunteers and address their concerns effectively.
- **Resilient & resourceful**- capable of handling challenges and finding creative solutions.

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