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Receivable Collection Agent
2 weeks ago
**Receivable Collection Agent & Account Manager - Medical Aesthetics / Beauty industry**
**Location : (Work from Home)
**ROLE PURPOSE 职责概要**
This role is a sales partner to work with customers to collect accounts. You will need to win the hearts and minds of the sales team and will be responsible to work directly with clients in each region. The role is likely an 80% account manager 20% collector role. We need to get the money collected in a way that does not negatively impact the relationship and future sales opportunities. You must understand the culture, geography, and mindset of the salespeople so we can become a more cash focused business. The AR is reviewed weekly by leadership team so you must be able to provide strong updates on performance.
**Job Overview 工作概况**
- This is a full-time work from home position with some in-person meeting required.
- Must be fluent in Chinese/Mandarin & English
- Must have computer & good internet connection.
- Knowledge of Medical Aesthetics / Beauty Industry
**Role Responsibilities 战略角色职责**
- The Collections Specialist is responsible for collections of outstanding accounts receivable from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.
- Reviewing open accounts for collection efforts.
- Making outbound collection calls in a professional manner while keeping and improving customer relations.
- Collect customer payments in accordance with payment due dates.
- Identify issues attributing to account delinquency and discuss them with management.
- Review and monitor assigned accounts and all applicable collection reports.
- Provide timely follow-up on payment arrangements.
- Mail correspondence to customers to encourage payment of delinquent accounts.
- Track daily metrics and performance to attain required goals.
- Demonstrate behaviours reflecting our policies.
- Maintain a positive customer relationship.
- Staying connected with sales team and adapting collection strategy accordingly.
- Develop deep understanding of territory to maximize collections opportunities.
- Review and improve territory business plan and update weekly.
**FUNCTIONAL EXPERTISE 职能要求**
- College’s degree or above
- Business Collections working experience.
- Knowledge of Medical Aesthetics / Beauty Industry
**SOFT SKILLS 软技能要求**
Excellent verbal and written communication skills
- Active listener, assertive without being abusive.
- Proficiency in MS Word and Excel
- Ability to build rapport, ask questions, listen, and redirect the conversations.
- Ability to overcome objections, analyze responses and negotiate resolutions.
- Work independently and as part of a team to achieve required metrics and standards.
- Solid time management skills, independent thinker
- Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
- Ability to adapt to new business opportunities, challenges and client demands.
- Excellent verbal and written communication skills
**BENEFITS OFFERED 提供的福利**
- Work from Home setup with some local commute required.
- Full training & support
- Basic medical insurance
- Annual Leave and Medical Leave
- Fixed Salary + Variable Commissions
- Health insurance
