Capital Market IT Run Calypso

1 week ago

Singapore Crédit Agricole CIB Full time

Job description

**Business type**:

- Types of Jobs - Information systems / IT Project management

**Job title**:

- Capital Market IT Run Calypso

**Contract type**:

- Permanent Contract

**Job summary**:

- “Run the bank” is the first mission of IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems. They are continuously working with business users, infrastructure engineer and system managers.
- Main responsibilities
- Application monitoring responsibilities
- Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
- Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
- Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
- Incidents and Requests management (business users and others IT teams)
- Analyze and manage incidents/problems/requests coming

Problem management and continuous improvement
- Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
- Provide non-functional requirement to the build team to implement monitoring as code whenever available.
- Shift Timings:

- Person may be requested to work in shifts as support is requiring 24/6 Support.
- (00:00~9:00) (7:00 ~16:00) (15:00 ~1:00next day)

Position location

**Geographical area**:

- Asia, Singapore

**City**:

- Singapour

**Minimal education level**:

- Postgraduate degree - MA/MSc/PhD/Doctorate or equivalent

**Academic qualification / Speciality**:

- Master’s degree in relevant specialities
- Relevant field of study
- ITIL certification

**Level of mínimal experience**:
11 years and more

**Experience**:

- 12+ years experience in support activity.
- Optional- General banking and finance understanding and knowledge
- Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD )
- Exposure to Capital Market FO/BO system (E.g. Summit, Kondor+, Murex )
- Experience in reconciliation system like Intellimatch

**Required skills**:

- Excellent communication and interpersonal skills
- Strong analytical and troubleshooting skills
- Ability to work well under pressure
Autonomous, self motivated and excellent team player
- Strong perseverance and diligence towards attaining goals and effective time management
- Appetite for continuous improvement, out of the box solution and automation mindset
- SLA & KPI management, client communication & interaction

**Technical skills required**:

- Predictive analysis, consulting, escalation management
- Risk analysis and project execution
- Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
- Knowledge of monitoring solution (E.g ITRS Geneos)

**Languages**:

- English

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