F&b Service Captain

1 week ago

Singapore CHALEUR PTE. LTD. Full time

**Restaurant Captain**

$3,200 - $3,500 per month

Full time

**Roles & Responsibilities**

Service Captain

Introduction:
In the heart of the city, CHALEUR is recognised as one of the top dining destinations, awarded a Michelin star, emphasing the unique blend of French and Japanese cuisine. The dining area provides an inviting atmosphere enhanced by an open kitchen layout that allows guests to witness the culinary artistry. With the exceptional service from our team delivering impeccable dining experience with personalised attention to detail and a commitment to guest satisfaction.
- Industry / Organization Type**:Food & Beverage**
- Working Location**:Central Area at Neil Road**
- Working Hours**:5 days (Tuesday to Saturday)**
- _Basic Salary from _**_$3200 to $3500
- **

**Key Responsibilities**:
Service Supervision:

- Lead and supervise service staff, Ensure prompt and attentive service to guests.

Customer Relations:

- Greet and interact with guests, responding to guest feedback & resolve customer complaints

Service Standards:

- Maintain high service standards, adhering to establishment's policies and procedures.
- Conduct regular service checks to ensure quality.

Staff Management:

- Train, coach, and evaluate service staff performance.

Communication:

- Liaise between front-of-house and back-of-house staff. Communicate menu changes, promotions, and events.

Operations:

- Manage table assignments, reservations, and seating.
- Monitor dining area cleanliness and ambiance.

Quality Control:

- Ensure accuracy of orders, billing, and payment processing.

**Social Media: (Advantage)**

1. Manage restaurant's social media accounts (Instagram, Facebook)

2. Create and schedule posts showcasing menu items, promotions, and events.

3. Respond to online customer inquiries and reviews.

4. Monitor and analyse social media metrics (engagement, followers, etc.)

**Required Skills and Qualifications**:

- Good command of spoken and written English
- Understand and speak basic Mandarin
- Pleasing, Mature & Cheerful personality
- Excellent guest service skills
- Good knowledge of food and beverage service - Willing to learn
- O’ Level or Diploma in Hotel Management or related field
- 2-3 years of work experience in F&B similiar

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