Operations Associate

1 day ago

Queenstown, Singapore QLUB (SINGAPORE) PTE. LTD. Full time

Qlub is an online platform revolutionizing payments in restaurants and cafeterias by letting their customers pay the bill without the interaction of any waiter or waitress straight from a QR code in the table.

Qlub has recently raised a seed round of US$17 million, and we are building our presence across Asia/Australia, as well as the Middle East, Latin America and parts of Europe.

**Merchant Success & Operations Associate**

**Responsibilities**:

- Lead and execute the operational on-boarding process for new F&B establishments to our platform
- Be a knowledge specialist on qlub & F&B operations and solve operational bottlenecks
- Organise and lead training sessions for new accounts to ensure merchants are able to fully utilise Qlub's services.
- Build and manage relationships with our merchants and optimize usage efficiency
- Support Qlub’s product development and POS integrations to improve features and solve bugs and pain points.
- Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

You are a good fit if you have
- 1-3 years of experience, fresh graduates are welcome to apply
- Strong problem solving and critical thinking skills - able to understand, solve and simplify complex processes
- Strong communicator - ability to lead discussions with F&B decision makers and stakeholders. Fluent in English.
- Like to get your hands dirty and be on the ground.

Good to have
- Work experience in an operations role in F&B, tech or payment industry
- Fluent in mandarin

What you'll get:

- Be part of the Southeast Asia pioneering team
- Work in a fast-paced startup environment
- Gain insight and exposure into different parts of the organisation
- International teams with exposure to operations and colleagues in many countries
- Entrepreneurial Mindset

**Salary**: $3,000.00 - $4,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance

Schedule:

- Monday to Friday

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