Operations, Assistant Manager/manager

2 weeks ago

Singapore CONSTELLAR EXHIBITIONS PTE. LTD. Full time

**About this role**:

- Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
- Accountability for setting, regular forecasting & achieving operational show budgets for allocated events.
- Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features & fully undertaking all related tasks.
- Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events
- Implementation of internal and external Service Level Agreements on all allocated events.
- Oversee production and delivery of the show exhibitor manual.
- Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors.
- Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience.
- Sets up and leads event pre-con meetings with all key suppliers and stakeholder
- Hires, manages, schedules, and trains temporary staff.
- Lead event planning meetings, presenting clear and concise updates on event milestones whilst also identifying any impacts to the event and propose resolutions.
- Manages all pre-and onsite facility interactions; including but not limited to venue, decorator, freight, audio visual, and virtual/hybrid platform.
- Manages exhibitor participation in events (or oversees project team members); in the creation of operational communications with exhibitors including service kits, security forms, badge forms, freight scheduling, and other activities.
- Manage larger project teams to oversee all preconference logistics such as but not limited to show information documents, temporary space arrangements, signage, and ordering of convention materials.
- Compile post event reports and KPI analysis
- In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.
- Perform any other duties commensurate with the grade and level of responsibility.
- Manage, mentor & develop team member in the Operations team.
- Setting, monitoring and management of direct reports’ performance objectives and identifying training needs.
- Work with colleagues to achieve best practice in terms of operational planning and management.

**To help you succeed in this role, you should have**:

- At least 5 years working experience in the MICE industry, preferably in a similar position in an exhibition/event organiser or experience in security operations planning and crisis management.
- Must have independently and successfully managed operations on exhibitions to a consistently high standard.
- Ability to anticipate problems and/or put contingency plans in place
- Excellent interpersonal skills and the ability to inspire and motivate others.
- Great communication skills - being able to liaise with all Operations team members as well as working with Event Director level within event teams.
- Possess good planning, organisational and multi-tasking skills
- Keen to embrace and learn to use new technology and IT systems
- Self-motivated and able to take responsibility

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