Facilities Site Lead

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Facilities Site Lead
Work Dynamics - Integrated Facilities Management

**What this job involves**:
Principal Accountabilities
Play a leadership role in overseeing delivery of facilities management services

Single point of contact on site - responsible for ensuring that contractual obligations, including taking accountability for all on-site FMM matters, are met

Leading role on people development and site team management

Responsible for budget control and site finance tracking

Accountable for site maintenance, small and capital projects

Duties & Responsibilities
Client Management
Liaise regularly with the Client's nominated representative on various operational issues and JLL programs (e.g. JLL EHS Week, ISO Audits, etc)

Manage communication channels between the Client and JLL team

Accountable for delivery of SLA and KPIs and reporting on-time.

Prepare regular reports to the Client and ensure Client is updated on key matters

Lead quarterly business review (QBR) and annual review with the Client nominated representative

Responsible for the attendance at all client meetings and daily record submission to client

Adhere to College's Safeguarding and all policies stated in the agreement

Service Delivery
Work closely with the Account Management team to manage facilities management services to the campus

Monitor critical path activities, ensure timely escalation, and drive quality & consistency within the campus

Administer client's FM vendor contacts such as evaluating scope of work/ proposed pricing for contract renewals

Accountable for the overall implementation and review of Environmental Health and Safety (EHS) standards

Involve in JLL strategic planning and execution of related client business plan to include key objectives, client satisfaction results, summary of value-add activities, and potential growth/expansion opportunities

Submission of client site risk tracking monthly

Manage the site duty management team (Operational Lead, Soft Services Lead, Hard Services Lead & Security Coordinator / FSM) to achieve contractual KPI and SLA target

Manage the site duty management team (Operational Lead, Soft Services Lead, Hard Services Lead & Security Coordinator / FSM) to actively identify and manage sustainability

Ensure overall customer service satisfaction

People Management
Responsible for the management of the onsite team e.g. recruitment, performance, assessment, etc

Actively manage the professional development of all direct reports

Prepare and implement a Succession Plan for the account

Ensure the campus is adequately staffed

Responsible for planning and oversee the site staff training program

Finance Management
Responsible for budget control and site finance tracking of fixed and adhoc vendor expenditure

Person Specification
Degree in Building/Mechanical/Electrical Engineering or any other related discipline

Practical experience in facilities management, vendor management, client reporting and finance management

Ability to adapt and perform under pressure, strong leadership, people, and communication skills

Possess strong interpersonal skills with the ability to build rapport quickly

Good communication skills with excellent command in spoken and written English

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program refl