Facilities Management Lead

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Facilities Management Lead
Work Dynamics - Integrated Facilities Management

**Responsibilities**:
Provide superior customer service to meet on-site client’s expectations - Leads customers and stakeholders engagements
Manage the performance and outcomes of assigned staff reporting to the position
Maintain interface with internal and external stakeholders ensuring process compliance, accurate and timely reporting, and resolution of critical issues
Ensure compliance with portfolio wide initiatives and required local state regulations that pertain to the operating of facilities
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities / site properties
Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
Support prompt submission of invoices from vendor partners

People Management
Responsible for overall team management, staff development and planning. Execute staff succession and growth plans - Involved in compensation planning process
For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
Maintain an effective command for overall management of staff as per the organizational chart

Procurement & Vendor Management
Performs key role in the management of all contractors for the whole of Singapore to ensure they perform to the required standards (including inspection of vendors’ works and liaising/coordinating site works
Handles procurement of vendors and services as required from sourcing to awarding

Finance Management
Raises purchase requests and processes invoices
Handles and monitors site budgets
Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
Ensure prompt and accurate management of purchase orders in JDE and Coupa

Health & Safety Management
Conduct regular audits to ensure safety procedures on site are in place and working
Performs spot checks
Assist in carrying out safety procedures and when needed

MAC Implementation, Occupancy Monitoring, and Headcount Tracking
Key support in office launches, move planning and implementation including stakeholder’s engagement, internal liaison, and vendor coordination
Monitors space occupancy and headcount
Implements agile workspace approach

Site Operations Management
Assist in the implementation of best practices especially in terms of operations
Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
Leads and handles moves from planning to execution until post-move support
Seek ways to constantly reduce costs and improve operational standards
Maintain premises in neat and good working condition at all times

Risk Management
Assist in the implementation and management of property risk management program
Support the implementation and monitoring of disaster recovering and business continuity plans
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies Ensure to consistently achieve Key Performance Indicators and Service Level Agreement targets
Knowledge of the KPI and SLA, and reporting metrics
Flag any process or service achieving low KPI or any deviation from SLAs

Service Delivery and Program Management
Leads the team in providing requirements from the Program Management Team
Coordinate with Program Management Team for needed support in various initiatives

What you can expect from us
We succeed together