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Intern, Front Office

3 weeks ago

Marina Bay, Singapore Marina Bay Sands Full time

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Responsibilities
- Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
- Handle room registration for arriving and departure guests in accordance with the Service Quality Review standards.
- Up to date of internal promotions and be familiar with the local community and famous events in Singapore.
- Adapt to changes and ensure adherence to organizational operating procedures and service standards.
- Handle guests’ requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
- Handle guests’ challenges and feedback and escalate to higher management if necessary
- Be conversant with manual operations process during downtime of property management system.
- Promote the different categories of guest rooms and MBS operated F&B outlets and offerings and provide assistance to make bookings if required.
- Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences.
- Always demonstrate exceptional customer service to guests and fellow employees
- Collect and update guest personal information, preferences, practices, and interests to ensure accurate guest profile and history
- Follow Marina Bay Sands Workplace Safety and Health Policy practices
- To comply with all MBS policies and guidelines.
- Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
- Observe activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
- Respond to emergency situations.
- Practice well-mannered and always groomed as per company standard
- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
- Self -Motivate for continuous learning and development

Job Requirements

Education & Certification
- Applicant must be a full-time matriculated student.
- Internship should contribute to school graduation requirements

Experience
- No experience required as training will be provided

Other Prerequisites
- Having a good command of spoken and written English, and any additional language is an advantage
- Pays attention to details and have strong customer service skills
- Mature, meticulous, resourceful, organized, and able to work independently
- A team player and takes initiative to assist other Team Members when required
- Have impeccable follow-through; and “Can Do” attitude and mindset.
- Good guest relation and problem-solving skills
- To be able and willing to work on rotating shifts including weekends and public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.