Executive, Program Management

1 week ago

Singapore Kaplan Higher Education Academy Pte Ltd Full time

COMPANY DESCRIPTION
Kaplan is one of the world’s largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 500 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 85,000 graduates.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth. If you are seeking for challenges and enrichment, we welcome you to write to us

DESIGNATION : Executive, Program Management (Ref: Genesis)

RESPONSIBILITIES
**Executive, Program Management**

Kaplan Higher Education Academy Genesis provides quality learning & development solutions in the form of short professional courses, catering to the needs of the continuously changing environment.

**Responsibilities**:
**Pre and Post-course Preparation/Administration**
- Provide excellent customer service to both internal and external clients
- Prepare the materials and necessary logistics for class preparation
- Collate course material from lecturers (Supplementary Note/Workbook)
- MyKaplan admin
- Canvas admin
- Update orientation slides
- Conduct orientation sessions
- Send course confirmation
- Address student enquiries
- Zoom support (where required)
- 1st level of student support (walk-ins)
- Prepare the materials and necessary logistics for exam preparation
- Work with IT and Exam Office on logistics matters
- Book invigilators for WSQ assessment
- Address student enquiries
- Weekly attendance monitoring
- Academic administrative support
- Conduct class visits and spot-checks

**Comply to SOPs / Workflow/ CPE regulatory requirements**
- Comply with all criteria under the EduTrust Scheme on corporate governance and administration, student protection and support services, academic processes and assessment of students and also on quality assurance, monitoring and results
- Prepare for any ad-hoc reports for CPE as and when requested

**General duties**
- Attend to students’ enquiries
- Assist with issuing of study materials during commencement of classes

QUALIFICATIONS
**Job Requirements**
- Proficient in Microsoft Office, Excel, and outlook
- Team player, aptitude to learn, meticulous and good communication skills

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