Customer Service Executive

1 week ago

Singapore Singapore Fashion Council Full time

**About Singapore Fashion Council**

Singapore Fashion Council (SFC)formally known as Textile and Fashion Federation (Taff) is the official association for the têxtile and fashion industry in Singapore. SFC plays an active role in supporting and developing the industry by positioning Singapore as an innovative fashion hub focus in three key areas: Technology & Innovation, Sustainability, and Asian Craftsmanship. SFC champions programmes which build capabilities, expand Singapore’s fashion and têxtile businesses internationally, and promote environmentally friendly business practices.

In 2019, SFC was appointed by the government to run The Cocoon Space, a creative co-work and event space located in the heart of Orchard Road (The Design Orchard) and in 2020, to run the Design Orchard Retail Showcase (DORS). It also launched its online ecommerce platforms OneOrchard.Store in 2020 and JobPortal in 2021. SFC started the first SEA incubation program in 2019 for fashion and lifestyle sector and had since graduated 3 cohorts of participants. We are proud to be an equal opportunity employer and strive to nurture an inclusive culture.

**Key Roles & Responsibilities**

As a Customer Service executive, your key roles include Customer Service Operations, Hospitality and Events Support. Experience from within the fashion sector is a plus and we actively encourage applicants from the widest range of backgrounds, including those currently under-represented in this industry.

If you are passionate in interacting with people and working with an association, we like to meet up with you.

**Job Requirements**
- Communicate the Terms and Conditions of use with potential clients
- Liaise and coordinate with clients including the logistic such as layout, inventories and site visits etc
- Administer the digital venue booking system**, **assist in preparation of letter of quotation, agreement and follow up on collection
- Support the Customer Service Manager in conducting periodic review and revision of TCS documents
- Mange office stationery and ensure cleanliness of common spaces, pantry, and workspaces
- Constantly look into areas of improvement to further increase the productivity
- Perform ad hoc task as and when assigned

**Qualifications**
- Diploma/Degree or equivalent with minimum two years’ experience in operations, projection management, ideally in a co work, hospitality, or retail setting
- Financial literacy and business operations experience is a plus

**Requirements**:

- Problem-solving skills and the ability to anticipate and plan for unanticipated scenarios
- Love working with people
- Possess excellent written and verbal communications skills with experience in dealing with different audiences and strong customer service focus
- Strong organisational skills with the ability to manage and see through multi projects concurrently
- Self-starter and with ability to think out of box
- Experience in venue bookings, and management of digital booking system
- Understand and passionate of fashion businesses
- Require to work outside of normal working hours and on weekends if needed

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Professional development

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- 13th month salary
- Performance bonus

**Experience**:

- Customer service: 2 years (preferred)
- Customer support: 2 years (preferred)

  • Customer Service Officer

    1 week ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Service Executive

    2 weeks ago

    Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full time

    THE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. The function supports the quote-to-cash process in responding to customer enquiry and...

  • Customer Service Executive

    1 week ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Customer Service Executive RoleWe are seeking a highly skilled Customer Service Executive to join our team at Harmony New Energy Auto Service Singapore Pte Ltd. This role requires excellent communication and interpersonal skills, as well as strong problem-solving abilities and attention to detail.About the JobMain Responsibilities:Respond promptly and...

  • Customer Service Lead

    15 hours ago

    Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Specialist

    1 week ago

    Singapore DN & Associates Executive Search Full time

    Our client is an established medical device MNC and they are looking to add a Customer Service Specialist to their team! This role would require you to process orders and communicate with customers. As the first point of contact, you must ensure that customer needs and inquiries are addressed and problems are studied and resolved. You must also be available...

  • Customer Service/operation Executive

    5 days ago

    Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full time

    Provide support and quality customer service to clients. (Liaise with different party for shipment delivery schedules) - Manage telephone enquiries in a professional manner. - Take note of customers' requests and follow-up actions to fulfil customer's request - Work and coordinate with customers for shipment delivery schedule - Handle client complaints and...

  • Customer Service

    1 week ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Our ideal candidate will provide exceptional customer service to hotline calls, emails, and walk-ins. They will process orders via various purchase options, manage enrolments of new customers, and prepare daily sales reports to ensure accurate payments received and stock quantities.Deliver customer service to hotline...

  • Customer Service

    1 week ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:You have to deliver customer service to hotline calls, emails and walk-ins Able to processing of orders via various purchase options You have to processing enrolments of new customers You need to prepare daily sales report to ensure accurate payments received and stock quantities Able to assist with merchandise and...

  • Customer Service Executive

    2 weeks ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Customer Service Executive - BYD/Denza 5.5 days works week** **Location**:Ubi **Key Responsibilities**: - Assist in booking appointments for customers. - Troubleshoot and resolve customer issues and complaints in a timely manner. - Coordinate with internal departments, including sales, marketing, and technical support, to address customer...

  • Customer Service Officer

    1 week ago

    Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time

    **Duties & Responsibilities** Ø Ø Ensure high standards and excellence in customer service experience for all enquiries. Ø Attend to check-in watches brought in by customers. Ø Process document for check-in and take photographs of check-in watches. Ø Liaise with Chief Technician for Assessment and prepare quotation to inform customers. Ø Follow-up...