Current jobs related to Mgr-guest Services I - Singapore - Marriott International, Inc

  • Guest Services Coordinator

    2 weeks ago

    Singapore beBeeguest Full time

    Job Title: Guest Services CoordinatorWe are seeking a skilled and experienced Guest Services Coordinator to join our team. The successful candidate will be responsible for leading the operations of the Guest Services Department, ensuring a seamless guest experience from arrival to departure.Main Responsibilities:• Manage the Front Desk, Concierge, Bell,...

  • Guest Service Representative

    4 days ago

    Singapore beBeeCustomerService Full time

    We are seeking a Guest Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our guests.">Key Responsibilities:Main Duties:

  • Hotel Guest Services Specialist

    3 days ago

    Singapore beBeeHospitality Full time

    Job Description:The role of a Room Attendant is to provide exceptional guest service by maintaining cleanliness and organization of hotel rooms. This involves ensuring that all rooms are thoroughly cleaned, stocked with linens and amenities, and presented in a manner that meets the hotel's high standards.Report to the Floor Supervisor at the beginning of...

  • Guest Services Representative

    4 days ago

    Singapore beBeeHospitality Full time

    Hotel Concierge Job DescriptionRoles & Responsibilities:Process check-in/check-out, including luggage assistance;Answer inquiries about hotel services and in-house events.Assist guests with safety boxes and additional guest room keys.Pre-register and block reservations.Perform night audit during midnight shift.Ensure Company information is consistent with...

  • Guest Service Ambassador

    2 days ago

    Singapore beBeeService Full time

    Job Description:We are seeking a motivated and reliable Guest Services Agent to join our team. The successful candidate will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining the highest standards of cleanliness and organization throughout the hotel.Your Day-to-Day:* Assist the Guest...

  • Executive Guest Services

    7 days ago

    Singapore beBeeCustomer Full time

    Job OverviewWe are seeking a highly skilled Guest Service Executive to join our team. In this role, you will be responsible for ensuring that all hotel guests receive exceptional service in a timely and courteous manner.Key Responsibilities:Collaborate closely with the Assistant Manager to guarantee seamless service delivery.Respond promptly and tactfully to...

  • Mgr/Snr Mgr

    4 days ago

    Singapore Ministry of Culture, Community and Youth (MCCY) Full time

    Mgr/Snr Mgr /Asst. Director/Snr Asst. Director (Reg. of Co-Operative Societies) Join to apply for the Mgr/Snr Mgr /Asst. Director/Snr Asst. Director (Reg. of Co-Operative Societies) role at Ministry of Culture, Community and Youth (MCCY) Mgr/Snr Mgr /Asst. Director/Snr Asst. Director (Reg. of Co-Operative Societies) 1 day ago Be among the first 25...

  • Guest Services Representative

    2 weeks ago

    Singapore beBeeHospitality Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented individual to fill the role of Housekeeping Runner. This position is ideal for those who thrive in fast-paced environments and have excellent communication skills.">In this role, you will be responsible for addressing guests' service needs in a professional, positive, and timely manner. You will...

  • Guest Service Agent

    1 day ago

    Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    Under the general guidance of the Guest Services Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs. The Guest Services employee is responsible for answering all calls within three rings, recording guest’s needs, and ensuring an appropriate resolution. The Guest Service employee must...

  • Senior Guest Services Manager

    1 week ago

    Singapore beBeeHospitality Full time

    Job OverviewWe are seeking a dedicated and customer-focused Senior Guest Services Manager to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.Key Responsibilities:Collaborate closely with senior management to ensure exceptional guest experiences.Develop and...

Mgr-guest Services I

3 weeks ago

Singapore Marriott International, Inc Full time

**Additional Information**
**Job Number**25037774
**Job Category**Rooms & Guest Services Operations
**Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**職位概述**

擔任酒店的值班經理，監督酒店的所有運營，確保提供最高水準的招待和服務。代表酒店管理層解決與客人有關的任何情況。管理問題流程並為大堂的客人提供路線指示。擔任客戶關係經理並負責跟蹤服務問題。

**求職者個人資料**

**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED)；2 年賓客服務、前臺或相關專業領域工作經驗。

或者
- 在經認可的大學取得酒店及餐廳管理、酒店管理、工商管理或相關專業的兩年制學位；不要求工作經驗。

**核心工作活動**

**領導客戶服務團隊**
- 利用人際關係和溝通技巧來引導、影響和鼓勵他人；宣導健全的財務/業務決策；表現出誠實/正直；以身作則。
- 鼓勵和建立團隊成員之間的相互信任、尊重和合作。
- 樹立榜樣，示範適當的行為。
- 監督和管理員工。管理所有日常運營。充分瞭解員工的職位，以便在員工缺勤時履行職責。
- 慶祝成功並公開表彰團隊成員的貢獻。
- 與員工建立和保持開放的協作關係，並確保員工在團隊內部也這樣做。

**維護客戶服務和前臺目標**
- 制定具體的目標和計劃，以便優先考慮、組織和完成工作。
- 處理投訴，解決糾紛，解決不滿和衝突，或與他人進行協商。
- 與所有部門保持強而有力的工作關係，以支援酒店運營和目標，並加快解決因酒店的一般運營可能出現的任何問題。
- 根據需要介入任何客戶/員工情況，以確保維護酒店的誠信，實現客戶滿意度並維護員工福祉。
- 確保與員工進行經常性的持續溝通，以建立業務目標意識，傳達期望，認可績效並實現期望的結果。
- 根據需要掌握預算、經營報表和薪資進度報告，以協助部門的財務管理領域。

**確保卓越的客戶服務**
- 提供超越預期的服務，實現客戶滿意並保留客人。
- 透過溝通和協助個人瞭解客人需求，並在需要時提供指導、回饋和個人輔導，改善服務品質。
- 管理日常運營，確保品質和標準，且每天滿足客戶的期望。
- 在展現傑出的待客技能方面擔任領導者。
- 為客戶關係樹立積極的榜樣。
- 回應並處理客人的問題和投訴。
- 授權員工提供卓越的客戶服務。
- 觀察員工的服務行為並向個人和/或經理提供回饋。
- 努力改善服務表現。
- 應要求為客人提供及時的協助。
- 確保員工瞭解客戶服務的期望和因素。
- 參與制定和實施糾正行動計劃，以提升客人滿意度。

**實施專案和政策**
- 實施客戶認可/服務計劃，傳達並確保該流程。
- 確保酒店政策被公平一致地執行，根據標準和當地運作程序（SOP 和 LSOP）完成懲戒程序和存檔，並支援同事評議流程。
- 管理薪酬標準實施。

**開展人力資源活動**
- 識別他人的發展需求，並指導、輔導或以其他方式幫助他人提升知識或技能。
- 為下屬提供指導和指示，包括設定績效標準和監督績效。
- 參與員工漸進性懲處程序。
- 使用員工可用的所有在職培訓工具。
- 徵求員工回饋意見，採用「門戶開放」政策，並審查員工滿意度結果，以確定和解決員工的問題或疑慮。
- 監督持續培訓舉措並在適當時進行培訓。
- 參與員工績效評估流程，並根據需要提供回饋。

**其他責任**
- 透過電話、書面形式、電子郵件或親自向主管、同事和下屬提供資訊。
- 分析資訊和評估結果，以選擇最佳解決方案並解決問題。
- 及時向高管、同事和下屬通知和/或更新相關資訊。
- 在高峰時段，時刻處於公共區顯眼的位置。
- 瞭解並能實施所有應急預案，包括事故、死亡、電梯、盜竊、惡性犯罪、炸彈、火災等。
- 在高需求時段履行前臺工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體，例如殘障和退伍軍人身分，或是任何其他適行法律所涵蓋的任何其他群體。_

W 酒店以「點燃好奇，拓展無邊」為使命。我們崇尚體驗精彩生活、接納新鮮事物和保持開放心態。每張陌生面孔和每次新奇體驗都是我們不斷向前的靈感來源。緊跟潮流的態度和敢於嘗試的精神是我們的精髓所在，也是我們重新定義全球奢華飯店標杆的原動力。「隨時／隨需」文化和服務理念鼓勵我們滿腔熱情地服務每一位賓客。如果您擁有獨到眼光和創新精神，也憧憬未來的無限可能性，歡迎加入 W 酒店，展現您的過人天賦。加入 W 酒店，便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程，發揮個人價值，**追求**人生目標，**加入**卓越國際團隊，**展現**真我風采。