Customer Care Consultant

2 weeks ago


Singapore Flintex Consulting Pte Ltd Full time

**Job Summary**

To deliver superior customer service to company’s residential/business customers including Platinum and VIP customers on general enquiry, billing, technical, relocation, Fibre delay and Dealer Hotline support for all company services such as Mobile, Broadband, Digital Voice, TV and all other Value-Added Services.

**Responsibilities**
- Provide professional customer care support on a 24x7 (1633 Hotline) basis for general enquiry, billing support and technical troubleshooting.
- Provide resolution related to all company’s services such as Company’s Mobile, Broadband, Digital Voice, Company’s TV and all other ValueAdded Services (VASes) on a timely manner within Service Level Agreement from all various escalation modes.
- Educate and guide customer on end-to-end self-help transaction and to achieve first call resolution.
- Track all callback/follow up cases via CARE portal and utilizes knowledge management portal at all time, to ensure accurate information provided to customer.
- Ensure that all other enquiries which are escalated to other teams or departments are handled in a timely manner.
- Up sell and cross sell all Company’s services whenever customers call into the hotline.
- Collect and channel feedback on customers’ needs, potential issues, processes and service enhancement to Management as an ongoing process in the pursuit of service excellence.
- Provide statistics and information on the nature of calls as and when there is call surge on the product or customer’s issues. Eg. new promotions, product launches and technical outages.
- Provide ad-hoc onsite support / make outbound calls to resolve issues for exceptional customers.
- Proactively alert customers of potential issues to enhance customers’ experiences with the company.
- Process manual orders not supported by system automation.
- Contribute to the success of the department / division by achieving all the Key Performance Indicators.
- Diploma in IT / Computer Studies / Networking or GCE ‘A’ level - 1 to 2 years of working experience in a service industry will be an advantage. - Excellent interpersonal and communication skills. - Systematic, meticulous and a good team player. - Willing to work on rotational shift roster and weekends / public holidays


  • Hair Care Consultant

    2 weeks ago


    Singapore BF HEALTH & SKIN CARE GLOBAL PTE. LTD. Full time

    **HAIR CONSULTANT Advisor Responsibilities**: - Consulting with clients to determine their skin type, skincare concerns, and style preferences. - Recommending products that fit the client's needs, preferences, and budget, and plaining how the products work. - Responding to customer questions and complaints. - Making sales, processing returns, and...


  • Singapore American International Group Full time

    At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Care Consultant to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.**Make your mark in Customer Care team**Our Customer Care team provides multi-channel (phone, email, digital) customer...


  • Singapore Ministry of Defence Singapore Full time $40,000 - $80,000 per year

    National Environment AgencyFixed TermsClosing on 13 Sep 2025What the role isThe One-Stop Information and Service Centre (OSISC) serves the hawkers in stall tenancy matters, manages the outsourced service centres and kiosks, leverages service technology and supports customer digital adoption.What you will be working onAs a Customer Care Consultant (CCC)/...


  • Central Singapore CORE CONCEPTS PTE. LTD. Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $2,200 - $3,500 Per Month**Date Posted** - 1 day agoAdditional Details **Job ID** - 116289**Job Views** - 2Roles & Responsibilities **Role**: - You are the Ambassador, the first point of contact for Core Concepts! - As a member of the Operations Team, you will service the...


  • Singapore professional.ch Full time

    **Customer Care Consultant (Billing) 80-100% (DE/FR) Link wurde kopiert**:Bewirb dich jetzt! Als grösster Webhosting-Anbieter der Schweiz prägen wir seit über 20 Jahren die Entwicklung des Internets in der Schweiz mit. Wir haben uns als etablierter Marktführer eine junge Kultur erhalten: Kollegialität, flache Hierarchien, Professionalität und eine...


  • Singapore THE HEARING SOLUTION COMPANY PTE. LTD. Full time

    **Responsibilities**: Evaluate, qualify and dispense hearing aids to hearing-impaired patients. Responsible for sales performance and recommend strategies to improve operations and patient satisfaction. Provide hearing care consultation, fittings, and rehabilitation programs to patients. Develop and implement patient care management programs on an ongoing...


  • Singapore JJ CONSULTING SERVICES Full time

    Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officers to join their Customer Service teams.Customer Care Officer (Location: Ang Mo Kio/ Non Shift)SummaryInteracts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate...

  • Hair Consultant

    2 weeks ago


    Singapore YUN NAM HAIR CARE (S) PTE. LTD. Full time

    Hair Consultant **Job Description & Requirements**: - Performing sales of elite hair care products and treatment services - Performing hair care treatments services to customers - Attending to customers' feedback - Providing excellent services to all customers Job Requirements: - Good interpersonal skills and communication qualities - Energetic with...

  • Consultant -

    3 weeks ago


    Singapore DESTINY CONSULTANT PTE. LTD. Full time

    Roles & ResponsibilitiesProvide customer service and answer consultation enquiry to customers via phone/email/textCoordinate and follow up with customer and partners and maintain strong relationship Processing of consultation orders, payment and preparation of contract & other necessary documents Providing back-end support and coordination with Customer...

  • Consultant

    2 days ago


    Singapore DESTINY CONSULTANT PTE. LTD. Full time $104,000 - $130,878 per year

    Provide customer service and answer consultation enquiry to customers via phone/email/textCoordinate and follow up with customer and partners and maintain strong relationshipProcessing of consultation orders, payment and preparation of contract & other necessary documentsProviding back-end support and coordination with Customer Support, Operations and...