Logistics Services Specialist, 12 Months Contract

1 week ago

Singapore Apple Full time

**Summary**

Posted: 29 Aug 2024

Role Number**:200432409**

The Pacific Logistics team is the heartbeat of Operations at Apple. Come experience the best of both world Work with the best Logistics partners in the industry, both internally and externally Our Logistics partners move, store and plan deliveries to all our customers within Asia Pacific, touching online consumers, Retail Store and Channel partners, including Telco, Reseller and Distributors. The Logistics team interfaces actively with various teams in Apple, including the Routes-to-Market fulfilment, AppleCare as well as the Retail Contact Centre teams, while working closely with our partners to ensure that the network is being run as efficiently as possible, in order to get deliveries to our customers in a timely manner. This position is for a Logistics Specialist role within our Logistics Services team. You will play an active role in ensuring customer happiness levels are consistently maintained, by handling and supervising undelivered shipments, following up with both internal and external partners. You will work within an evolving environment. You should be detail oriented, using data efficiently to “tell the story” and be able to take significant action with these insights. You will be a member of a team that will inspire change at different levels within Apple

**Description**
- Minimum 2 years of operational/ customer service experience in either the Logistics industry or within customer organisations handling Logistics partnersDiploma or Degree in related field

**Key Qualifications**
- Good written and verbal communication as well as presentation skills
- You should preferably have experience with analytics and BI tools and also be good in Excel.
- Proven understanding of SAP will be advantageous
- Shown analytical skills and ability to look at operational data and reports daily, understand the broader context of issues and take effective steps to root cause and resolve scenarios or inspire change with the partners
- Experience working with and delivering to cross-functional partners
- Great Teammate, adaptable, flexible and forward-thinking to thrive in a dynamic, fast paced environment that undergoes constant change.Ability to work towards timelines is important

**Additional Requirements**- A distinct passion for operations with good analytical skills; you should have the ability to evaluate, analyze and present data
- Effective time management, ability to multi-task and work in a fast-pace, information-sensitive environment
- As this job is in direct relation to operational volumes, flexibility on working hours is occasionally required
- Organized and able to react to the challenges of a fast environment
- Creative, with a practical approach to problem solving and process improvement
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.

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