Sales Support Representative

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone

Role Summary:
The Sales Support Representative is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines.

Responsibilities & Requirements:

- Receive direct inquiries for FCD spare parts from end users and translate those into complete and clean orders.
- Utilize training on FCD products and quote tools to provide requested spare parts lists, consolidated spare parts, technical drawings, etc. based on the customer’s requests.
- Participate in customer meetings or visits as necessary for the purpose of understanding the customer’s needs.
- Track all requests through the proper CLM system and provide metric data as needed to management.
- Manage orders through engineering, purchasing, supply chain, production planning, and manufacturing processes as they relate to order delivery.
- Verify component availability and when necessary, work with supply chain to preorder long lead items to meet customer delivery.
- Track orders through entire process and communicate with customer on status of the order.
- Implement customer change orders as necessary.
- Develop and maintain good rapport with representatives and customers.
- Communicate and coordinate with the appropriate sales team members.
- Ability to work independently and to carry out responsibilities with a minimum of supervision and guidance.

Preferred Experience / Skills:

- Industry experience related to valves
- Experience in pricing, contract review and ERP administration
- Experience with customer relationship management
- Ability to solve practical problems
- Ability to calculate figures and amounts such as discounts, interest, percentages and other commercial requirements
- BS or BA Degree in relevant field and 3 - 4 years relevant experiences

**Req ID** : R-14286

**Job Family Group** : Sales

**Job Family** : SA Sales Support

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision