Tiktok Shop

Global Operations
TikTok Shop - Moderation Quality Assurance Program Manager

**Location**:
Singapore
Employment Type:
Regular
Job Code:
A99092

**Responsibilities**:
About the Team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Global Moderation is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. Global Moderation is looking for a Moderation Quality Assurance Program Manager to build, lean and sharpen our team's operation processes and make recommendations to improve our overall moderation quality.
To be successful as an Moderation Quality Assurance Program Manager, you should be able to understand complex data sets, identify shortcomings or opportunities, multi-tasking and participate in different projects. Most importantly, you should be able to build and optimise our current operational procedures, using advanced lean process methodology to standardise and improve our QA functions in order to improve overall e-commerce moderation quality. Meanwhile, work very closely with management and/or XFN team to get the project done before deadlines.
Roles & Responsibilities
- Overall responsible for building and optimising our current operational procedures, using advanced lean process methodology to improve our QA functions in order to improve overall e-commerce moderation quality.
- Overall responsible for standardizing, leaning and sharpening current workflows (including offline/online QA activities, RCA analysis or other regular QA analytics), producing and documenting all workflows/SOPs and cascading to different QA teams globally.
- Responsible for evaluating the priority of different projects and promoting projects as the process-professional.
- Follow up the Quality Assurance operational works, support the operation effect and give optimization suggestions through process improvements.
- Working closely with the training team and QA team leaders, gathering issues/blockers and resolving them through advanced process methodology.
- Participate in different projects, brainstorming, identify shortcomings or opportunities, give certain suggestions from a process-pro point of view.

**Qualifications**:
Minimum Qualifications
- BA/BS degree or equivalent practical experience.
- 3+ years experience in e-commerce safety and quality analysis.
- Demonstrates eagerness to learn, initiative-taking abilities, and strong problem-solving skills.
- Possess excellent communication skills.

Preferred Qualifications
- Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment.

Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.