Payment Partner Support Engineering Manager, Apac

3 days ago

Singapore Facebook App Full time

We are looking for an experienced manager to lead a talented and highly technical team of payment support engineers in our Singapore office. The primary focus of the team is to build proper monitoring and investigate/resolve issues related to our payment integrations with partners. The individual will also partner closely with our engineering, operations and partnership teams to strategies and improve the overall monitoring/reliability of our systems in the APAC region. This is a fast-paced role which requires excellent business acumen, strategic problem solving, creativity, and technical aptitude. You’ll leverage your track record of success in leading engineering support services and focus on evolving how META provides scaled engineering support for critical partner integrations and fintech products.The role is based in Singapore office.

**Payment Partner Support Engineering Manager, APAC Responsibilities**:

- Lead a team of support engineers in Singapore. Actively own and drive the teams professional development.
- Define and shape support strategy, ensuring alignment between support, product, and other cross-functional teams
- Ensure standards of service and operational efficiency are constantly being improved.
- Become an expert in our products, our platforms and their needs by providing effective technical consultation.
- Manage technical and product issues and escalations, delivering the highest level of developer satisfaction.
- Work with cross functional teams to deliver high impact results.
- Own insights from the team to help drive future changes.
- Lead development projects focused on service improvements.

**Minimum Qualifications**:

Have 2+ years of experience running support engineering services and operations.
- Have strong payment/fintech knowledge and deep understanding of Person to Person and Person to Merchant flows.
- Proven ability in leading highly complex projects from ideation to launch, including providing technical leadership, project management, and hands-on technical problem solving.
- Experience in driving organization strategy, strong ability in fostering collaboration and strengthening relationships with cross-functional teams across the company.

**Preferred Qualifications**:

- Experience in the payment processing and/or banking industry
- Strong technical understanding of online payment processing flows (Merchants, Acquirer Banks, Issuers bank

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