Regional Key Account Manager, Asia Pacific

The position will be accountable for managing, directing and leading the CEVA Logistics programs for our Top Regional Client partners across the APAC region.

**Key Accountabilities**
- Identify global business opportunities that add value to our client’s programs whilst generating profitable sales that meet and exceed new business revenue and volume goals.
- Ability to understand unique customer supply chain requirements and drive a particular sector focus.
- Expansion/Growth is mission critical to the role. Senior relationship management and service execution are two key components to insure account expansion/growth is achieved.
- Retention is key to grow portfolio of business across all product/service types within CEVA.
- Drive collaborative efforts between country and product leaders within CEVA to meet the needs of customers.
- Prospecting for all potential opportunities and delivering compelling solutions, value and pricing
- Maintain an Account Plan for the customer that will encompass a strategic roadmap defining multi
- year growth, targets by key supply chain
- Execute Account Plans (forecasts, budgets and operating plans).
- Ability to work in a matrix organization along with virtual teams & build strong internal relationships with Sponsor / Global / Regional / Sector team leaders as required for the account.
- Build strategic relationships with key contacts within customer organizations to understand opportunities for creating value.
- Conduct regular business review meetings for all customers and drive meeting content to ensure operations, support and execution teams are present to support these reviews.
- Conduct quarterly business review (QBR) meetings including executive sessions for strategic alignment between CEVA and the customer.
- Responsible to communicate all expectations on these review meetings to the operations and support teams for implementation or improvements.
- Develop a deep understanding of business streams of each customer and a detailed Relationship Map for each Account designated using CEVA’s CRM system.
- Leverage on Sectors Focused Solutions to penetrate account growth and development (example: Use of case studies and key SMART solutions within CEVA)
- Work with implementation teams on new projects to ensure customer expectations are communicated.
- Work to define all customer reporting requirements with customer (Country/Regional/Global Levels and all KPI (Service Metrics) with customers to be reviewed in business meetings conducted.
- Lead and work with customer to resolve all contractual and commercial decisions in compliance with CEVA policies and terms.
- Accurate and timely update of all customer engagement activities and business development opportunities within C-View.

**Job Requirements**
- A good degree majoring in supply chain/logistics/transportation management/sales and marketing/international business
- Minimum 8 years industry experience with at least 3 years account management managerial and/or customer relationship management experience required.
- In-depth knowledge of all air, sea, ground and contract logistics products and services.
- Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills.
- Strong background in sales and marketing and a proven track record in business development and growth.
- Demonstrated success in managing (KPI’s) Key Performance Indicators.
- Demonstrated success in problem solving through use of data and information metrics and improvement to performance process.
- Proficient in project management methodologies with a focus on managing solution driven strategy plans to achieve goals.
- Experienced in financial management (P&L's, Balance Sheets, forecasting and budgets) to effectuate return on investment.
- Manages complex or emotional customer situations promptly and professionally meeting commitments for service and assistance.
- Maintains stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
- Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitates the completion of team goals.
- Excellent presentation skills.