Assistant Operation Manager

2 weeks ago


Singapore BOXPARK PTE. LTD. Full time

This job is expected to assist the General Manager to oversee and manage the self-storage and safe deposit box business operation Responsibilities includes assisting in customer service, managing business operations and taking care of the building facilities.Job Responsibilities Assist to take care of the facilities of two buildings to ensure smooth business operations. Liaise with maintenance contractors and suppliers. Manage a team of facility technicians. Assist to manage the security of the premises. Ensure facility site is clean, well-maintained, and secure at all times, and ensure compliance with safety and security regulations. Assist General Manager in ad hoc projects to upgrade the buildings, or to expand business facilities. Provide Customer service support to new and existing customers. Address Customer enquiries, concerns, and request promptly and professionally. Work together as a team to ensure smooth business operations. Develop, implement, and execute standard operating procedures and streamline operational processes. Ensuring customer satisfaction by provide excellent customer service to customers and address their inquiries, concerns, and requests promptly and professionally. Be responsible for customer relationship management, focusing on both acquiring new customers and ensuring a high rate of customer retention. Handle customer complaints or issues effectively and provide appropriate solutions. Review existing process, workflow to enhance department efficiency. Prepare and submit various reports as required. Other ad-hoc duties as assigned by superior or management.Job Qualifications Minimum 4 years experiences in customer relationship management or/and facility management Keen to learn and interested in people and environment. Proficient in using computer systems and software. Good problem-solving skills and excellent interpersonal skills Ability to work independently and in a team-oriented environment. Willingness to accept new challenges. Ability to work in alternate 5 days’ work week (Mon
- Fri and Tues
- Sat)

Not Specified



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