Associate - Health & Benefits, Client Management

7 days ago

Singapore WTW Full time

**Description**:
**The Role**
- Responsible for the design and implementation of effective employee benefits programmes and the subsequent day-to-day management of all client service activities.
- Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
- Responsible for actively cross selling existing clients.
- Responsible for client retention.
- Responsible for implementing and maintaining compliance systems in accordance with the WTW Excellence Model.

Key Tasks: Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service:

- **Account Management**
- Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated group.
- Maximizing account profitability for each client by:

- achieving optimum remuneration consistent with competitive premium level as compared with services provided.
- managing credit control
- monitoring workload
- Developing the "total service programme" for each client by promoting the full range of WTW solutions & offerings where a need exists.
- Enhancing/building client relationships and getting to know clients including decision makers.
- Collaborate with internal teams including shared services team (Global Delivery Centre in Manila) on necessary client deliverables.
- Preparation of communication materials and conducting employee communication sessions to share / explain coverage & claims processes / procedures to employees, when required.
- Facility Clients (Direct Servicing Model): Handles & responds to clients’ escalation matters
- **Account Administration**
- Ensuring that the following are current for each client:

- Client Data File(s)
- Client Service Status Record (BOR)
- Minutes of Clients Meetings
- Communications in accordance with Group Standards
- **Governance, Compliance & Control**
- Act with integrity in carrying out duties & responsibilities
- Act with due care & diligence
- Ensure observation of proper standards of market conduct
- Ensure data quality & accuracy for client deliverables
- **General**
- Enhancing Company’s profile amongst clients
- Ensuring compliance with the requirements of Company’s Quality Standards
- Ensuring no Errors & Omissions claim arises out of clients.
- Building carrier relationship
- Monitor/control workflow priorities in the team to ensure goals/target are achieved
- **Assist/undertake any other duties as may be required.**

**Qualifications**:
**The Requirements**
- Minimum of 2-3 years' experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.
- SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
- Excellent ability to communicate effectively with a strong focus on customer service
- Good oral and written communication skills
- Have knowledge of the Singapore vendor marketplace
- Technical proficiency in Singaporean employee benefits
- Broad understanding of compliance issues related to local legislation
- Proficiency in Microsoft Office (especially Excel and Word);
- Proficiency in English language
- Competencies:

- Client Focus
- Influence and Selling
- Results Focus
- Collaboration
- Thought Leadership and Innovation

**Equal Opportunity Employer

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