Apac Security Control Center Supervisor

**About the Position**

**Roles and Responsibilities**:

- Report directly to the ASCC Manager and work in a team of other Supervisors, Specialists, a Security Systems Supervisor and an Intel Analyst.
- Oversee workflow, monitor and account for performance of ASCC Specialist.
- Exercise level of leadership, management and supervision.
- Ensure all functions of the APAC Security Control Center are carried out in an efficient and effective manner whilst providing maximum security support
- Manage and coordinate security communications operations ensuring that security procedures are implemented and followed as per the ASCC Procedures (SOPs);
- Ability to perform well and maintain a high degree of professionalism and service on a routine basis, during emergency situations or under extreme pressure;
- Coordinate the daily development and dissemination of intelligence and operationally based reports to support our Global Security and regional business partners.
- Support 24/7 scheduling and coverage for the ASCC;
- Coordinate and support emergency and crisis management assets providing a timely and coherent response to incidents as they arise;
- Liaise with Regional Security Managers, Regional Intel, Regional Ops, Risk and Crisis Management and all other required company personnel to ensure that all relevant security information is disseminated in a timely manner
- Develop a comprehensive working knowledge of all ASCC programs and procedures;
- Partner with and communicate with global security partners to conduct tactical security assessments as required, and where necessary provide feedback on proposed mitigation strategies for country and regional specific threats;
- Execute the design and implementation of project related security strategies, security policies/ standards and establish a concrete course of action for their implementation and review;
- Provide support by monitoring open sources for breaking news and current events that affect the company, its employees, and guests across Asia Pacific
- Liaise with regional security partners to ensure that training procedures and policies are implemented within acceptable standards;
- Maintain close links with key stakeholders to ensure that all projects are implemented with the highest degree of professionalism safety and security;
- Offer management and tactical guidance
- Support development of policy, procedures and protocols for future ASCC operational and technological integrations
- or travel-related emergencies;
- Have a full understanding of the functions, roles and systems used at all sites, such as Security, Incident management & escalation, CCTV, etc.
- Provides excellent support to regional guests and employees
- Perform other duties as assigned by ASCC Management staff or other approved Global Security management.
- Assist in the effective implementation of the regional employee travel safety and security program
- Ensures proper distribution of notification via our Emergency Mass Notification System (i.e. Everbridge)
- Work as part of a rotating 8-hour shift schedule and ensure continuous functioning of the 24/7 center.

**Basic Qualifications**
- Minimum 3 years’ experience working with or in a Communications or Operations Center related operation
- Bachelor’s degree in International Relations, Strategic/Security Studies, Political Science, Business or a related discipline, or any closely related field of study
- Strong interpersonal skills
- Supervisory experience in a related field desired
- The ability to receive and relay direction, and have ability to multi-task and coordinate several incidents at once
- Experience in report writing which may include incident/event analysis, regional risk and business impact analysis
- Ability to communicate effectively with all levels of personnel including key company executives
- Strong service/interpersonal skills especially during times of crisis
- Strong interest and familiarity with international current events
- Familiarity with tools such as Everbridge (VCC), Intel tools, access control and surveillance tools, etc. is strongly preferred
- Ability to make critical decisions, prioritize issues and initiate appropriate response with mínimal supervision
- Sense of urgency in a 24/7 work environment for quick response to critical developing issues
- Master’s degree is preferred or equivalent work experience is considered
- Familiarity with tools such as Everbridge (VCC), Intel tools, access control and surveillance tools, etc. is strongly preferred
- Added advantage to have a foreign language capability

**Salary**: $5,000.00 - $6,000.00 per month

**Education**:

- Bachelor's or equivalent (preferred)

**Experience**:

- Communications/Security Operations Center: 2 years (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person