Service Technician

1 week ago

Singapore STYL SOLUTIONS PTE. LTD. Full time

**About STYL Solutions**

Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.

Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

We are seeking an independent and reliable Service Technician to support our day-to-day operations for a short term in deployment, maintenance and servicing of our products - terminals, kiosks and systems etc. This role ensures smooth on-site operations, reliable connectivity, and timely resolution of technical issues, while upholding our commitment to high-quality customer experience.

**Responsibilities**

On-site Support for Deployed Terminals Hardware Patch
- Maintain the execution on Google Sheet and JIRA Ticket
- Schedule jobs with relevant schools
- On-site execution
- Update execution progress
- Fulfill servicing timeline given by client for all deployed terminals

On-site maintenance activities for Assigned Project Terminals
- RTC battery replacement
- Balance station servicing
- Terminal network connectivity testing
- Site signal testing
- Maintain relevant issue logs and records

Support Change of Stall Owners' Terminal deployment & retrieval
- Review, check and plan schedules for terminal changes
- Verify and check inventory and terminal configuration prior to scheduling and deployment
- Update relevant logs and records
- Schedule any necessary follow-up visits if issues arise.
- Coordinate with technical support or engineering teams for troubleshooting if devices fail post-deployment

**Job Requirements**
- Nitec/ Diploma in Electronics, Electrical Engineering, Mechatronics, IT, or related field.
- 1 - 3 years of experience in Service Technician or relevant role in IoT, Fintech, or consumer electronics preferred.
- Knowledge and experience in software (IT & network) & hardware maintenance & troubleshooting
- Prior experience with POS/terminal devices setup configuration preferred
- Ability to and willingness to travel frequently for on-site deployments and maintenance
- Strong problem solving ability
- Effective communication and customer service skills to support clients and stakeholders
- Ability to work independently and manage service schedules across multiple sites
- Detail-oriented and structured in documenting technical activities

**Please note that this is a temporary full-time contract role of 6 months. Possibility of renewal or conversion will depend on individual's performance and the Company's manpower needs at the end of the contract period.

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