Service Delivery Architect

**COMPANY DESCRIPTION**

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

- IT development servicesProviding customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
- New retail solutions and productsThrough intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
- Internet of Things (IoT) platform and solutionsComprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

**RESPONSIBILITIES**

We are looking for Managed Service Delivery Specialist/Architect who will be responsible for the end-to-end Telco and ICT project deployment for enterprise customers. It is a practical position that involves leading project implementations from a technology perspective meeting the timeline and the project budget. He/ She shall also be responsible to provide expertise in technical consultancy and network implementation services in the areas of LAN, WAN, Wifi, Network security, UC, System, Storage, Cloud and IoT technologies. He/ She shall take over from Pre-Sales/Customer Solutions the network design/plan that has been agreed with end customer and organize it into a managed service delivery plan including the generation of project organization, deliverable plan which includes configuration verification, transition plan to ensure onboarding of Day 2 service assurance.
- Responsible for translating high level technical design/solution into a low-level deliverable
- Owns the technical design and sign-off on all technical designs, taking over the management of partners and vendors
- Identify and define the proper project deliverables for each party (including Partners) involved in the project and communicate clearly the KPI, milestone checks and all the measurables
- Define and drive technical requirements signed off with customer per schedule for implementation teams
- Create detailed project organizational structure and responsibility matrix, assign appropriate tasks and responsibilities to the parties involved, forecast resource requirements for all aspects of project delivery
- Organize and manage an appropriate team/system/partner to monitor the project progress, anticipate, detect, and handle problems in the project
- Front customer / vendor in terms of technical design / issues / discussion where need arises
- Managing vendors to ensure the technical design are implemented as required
- Ensure SAT and UAT are properly conducted in an end-to-end manner fulfilling what were set up in the being before any sign off and forecast milestone of contract payments following the contract set up, in short, handling of the Billing and Payment Management
- Conduct Proof of Concept tests for proposed technical solution or to resolve existing issues.
- Review and work on reducing project cost through higher productivity, the use of tools and streamlining of resources and processes
- Resolve any problems/issues detected in project execution by communicating/ negotiating with various parties involved, consultants, vendors, and etc; and/or escalating to higher level management
- Raise ordering form/work orders to suppliers/contractors
- Assist Pre-Sales Bid team on technical clarifications with customer if required
- Demonstrated practical experience in technical architecting with networking technologies, preferably from major networking services providers and/or solution providers

**QUALIFICATIONS**
- Bachelor’s degree in Computer Science/ Information Technology/ Engineering or equivalent
- Minimum 6 years of experience with prior pre-sales, consulting, or client-facing role in a networking technology function
- Experience in delivery of security architecture covering data centre, network core, WAN, branch, and edge and understanding of differing technologies and capabilities
- Strong understanding of networking fundamental/ CCNP Certification is added advantage