Manager, Data Analysis

6 days ago

Singapore LIFELONG LEARNING INSTITUTE PTE. LTD. Full time

You will be part of the Advisory Services team that promotes upskilling and career development and lifelong learning to various segments of individuals and enterprises through physical and digital touchpoints. Your role will involve managing and analysing data to continuously improve the quality of skill and career advisory. You will need to leverage insights from trends, performance metrics and stakeholder feedback to continually ensure that Advisory Services maintain standards of excellence.

**Core Responsibilities**

Data Management & Analysis
- Lead or support data-driven quality improvement projects aimed at enhancing advisory services
- Liaise with internal and external stakeholders on data governance matters to ensure data accuracy, consistency, and compliance with standards
- Review and manage case entries and other data sources to ensure integrity and usability for insights generation
- Conduct data analysis to identify trends and insights
- Prepare monthly reports and presentations for internal and/or external stakeholders on identified trends and insights
- Work with other team members to act on insights to improve advisory services continuously

Other
- Support event deployment on an ad-hoc basis
- Handle CRM (Client Relationship Management) cases to address clients' upskilling concerns on an ad-hoc basis
- Coordinate call assignments for Skills Ambassadors
- Perform all other duties assigned by supervisor or manager

**Responsibilities**
- 1 to 3 years of relevant experience
- Strong organisational and data management skills, with the ability to manage monthly reporting
- Strong interest in data analysis
- Comfortable working with large datasets data visualisation tools (Tableau/ PowerBI) and large language models
- Creative skills to develop visually appealing materials
- Proficiency in using Microsoft Office, especially Excel and PowerPoint, and design software for creating materials
- Possess domain knowledge of the CET landscape and labour market (e.g. in-demand skills and job roles) to contextualize and support relevant data analysis will be an advantage
- Ability to work independently and as part of a team to meet deadlines
- Excellent business writing and communication skills to collaborate with various stakeholders
- Ability to converse in Mother Tongue is an advantage
- Experience in service excellence or CRM will be welcomed

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