Dessert & Beverage Outlet Manager (Standalone)

**Dessert & Beverage Outlet Manager (Standalone)**

As the Outlet Manager of a **standalone dessert and beverage outlet**, you are fully responsible for all aspects of the outlet's operations from day-to-day service execution and team management to inventory control, cost management, and customer satisfaction. The outlet offers a diverse range of products including **ice cream, bubble tea, juices, snacks, and desserts**. Your role is critical in ensuring smooth operations, achieving sales targets, controlling costs, and delivering a top-tier customer experience.

**Key Responsibilities**:
**1. Outlet Operations & Execution**
- Oversee all daily operations of the outlet, ensuring efficiency, cleanliness, and consistency in product preparation and service.
- Ensure all food and beverage items are prepared and served according to brand SOPs.
- Implement and maintain hygiene and safety standards according to local regulations (e.g. SFA/NEA).

**2. Manpower Planning & Staff Management**
- Lead recruitment, onboarding, training, and development of outlet staff.
- Create and manage effective shift rosters to ensure proper manpower coverage during peak and off-peak hours.
- Monitor staff performance, provide coaching and feedback, and implement disciplinary actions when needed.
- Foster a motivated, team-oriented working environment.

**3. Inventory & Ordering Management**
- Monitor daily stock usage and place timely orders to avoid overstocking or shortages.
- Conduct regular inventory counts and track wastage.
- Work with suppliers to ensure quality, pricing, and delivery timelines are met.
- Implement controls to minimize spoilage, overproduction, and expired stock.

**4. Budget Control & Cost Management**
- Manage outlet expenses (labor, inventory, utilities) within allocated budget.
- Monitor and control food cost and wastage against set targets.
- Analyze cost patterns and propose cost-saving initiatives without compromising quality.

**5. Sales Target & Business Performance**
- Monitor daily sales and track performance against weekly/monthly sales targets.
- Drive in-store promotions, upselling strategies, and menu optimization to increase average order value and profitability.
- Provide sales and operational reports to management with improvement suggestions.

**6. Customer Satisfaction & Experience**
- Ensure high standards of service to enhance the overall customer experience.
- Handle and resolve customer complaints or feedback promptly and professionally.
- Monitor and improve customer satisfaction scores or ratings (e.g. in-store feedback, Google Reviews, etc.).
- Encourage repeat visits through loyalty programs, promotions, or personalized service.

**7. Reporting & Documentation**
- Submit daily sales reports, petty cash logs, and staff attendance to management.
- Maintain accurate records of stock levels, supplier invoices, and customer feedback logs.
- Ensure food safety documentation (e.g., cleaning checklists, expiry logs, temperature checks) are updated and filed.

**Key Performance Indicators (KPIs)**:

- Outlet Sales Target Achievement (%)
- Labor Cost % vs Sales
- Food Cost % and Wastage Rate
- Customer Satisfaction Rating (e.g., 4.5+ on review platforms)
- Staff Retention Rate & Training Completion

**Requirements**:

- At least 2-3 years of experience in F&B outlet management, preferably in dessert/beverage/snack concepts.
- Strong leadership and hands-on operational management skills.
- Good understanding of inventory management, cost control, and sales reporting.
- Knowledge of food hygiene and safety standards.
- Excellent customer service and problem-solving skills.
- Able to work independently, including weekends and public holidays.

**Summary**:
This is a high-impact leadership role for someone who not only **thrives in a dynamic F&B landscape**, but who can confidently **build teams, manage budgets, hit performance targets, and innovate across concepts**. If you are results-driven, detail-oriented, and ready to grow a portfolio of thriving brands, we want to hear from you.

**_Additional Information: _