Dessert & Beverage Outlet Manager (Standalone)

Dessert & Beverage Outlet Manager (Standalone) As the Outlet Manager of a standalone dessert and beverage outlet , you are fully responsible for all aspects of the outlet's operations from day-to-day service execution and team management to inventory control, cost management, and customer satisfaction. The outlet offers a diverse range of products including ice cream, bubble tea, juices, snacks, and desserts . Your role is critical in ensuring smooth operations, achieving sales targets, controlling costs, and delivering a top-tier customer experience.Key Responsibilities: 1. Outlet Operations & Execution Oversee all daily operations of the outlet, ensuring efficiency, cleanliness, and consistency in product preparation and service. Ensure all food and beverage items are prepared and served according to brand SOPs. Implement and maintain hygiene and safety standards according to local regulations (e.g. SFA/NEA). 2. Manpower Planning & Staff Management Lead recruitment, onboarding, training, and development of outlet staff. Create and manage effective shift rosters to ensure proper manpower coverage during peak and off-peak hours. Monitor staff performance, provide coaching and feedback, and implement disciplinary actions when needed. Foster a motivated, team-oriented working environment. 3. Inventory & Ordering Management Monitor daily stock usage and place timely orders to avoid overstocking or shortages. Conduct regular inventory counts and track wastage. Work with suppliers to ensure quality, pricing, and delivery timelines are met. Implement controls to minimize spoilage, overproduction, and expired stock. 4. Budget Control & Cost Management Manage outlet expenses (labor, inventory, utilities) within allocated budget. Monitor and control food cost and wastage against set targets. Analyze cost patterns and propose cost-saving initiatives without compromising quality. 5. Sales Target & Business Performance Monitor daily sales and track performance against weekly/monthly sales targets. Drive in-store promotions, upselling strategies, and menu optimization to increase average order value and profitability. Provide sales and operational reports to management with improvement suggestions. 6. Customer Satisfaction & Experience Ensure high standards of service to enhance the overall customer experience. Handle and resolve customer complaints or feedback promptly and professionally. Monitor and improve customer satisfaction scores or ratings (e.g. in-store feedback, Google Reviews, etc.). Encourage repeat visits through loyalty programs, promotions, or personalized service. 7. Reporting & Documentation Submit daily sales reports, petty cash logs, and staff attendance to management. Maintain accurate records of stock levels, supplier invoices, and customer feedback logs. Ensure food safety documentation (e.g., cleaning checklists, expiry logs, temperature checks) are updated and filed. Key Performance Indicators (KPIs): Outlet Sales Target Achievement (%) Labor Cost % vs Sales Food Cost % and Wastage Rate Customer Satisfaction Rating (e.g., 4.5+ on review platforms) Staff Retention Rate & Training Completion Requirements: At least 2-3 years of experience in F&B outlet management, preferably in dessert/beverage/snack concepts. Strong leadership and hands-on operational management skills. Good understanding of inventory management, cost control, and sales reporting. Knowledge of food hygiene and safety standards. Excellent customer service and problem-solving skills. Able to work independently, including weekends and public holidays. Summary: This is a high-impact leadership role for someone who not only thrives in a dynamic F&B landscape , but who can confidently build teams, manage budgets, hit performance targets, and innovate across concepts . If you are results-driven, detail-oriented, and ready to grow a portfolio of thriving brands, we want to hear from you.Additional Information: Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.By submitting your personal data and/or resume, you give consent to collection, use, and disclosure of your personal data and/or resume by the company for the purpose of processing and administration relating to this job application.We regret to inform that only shortlisted candidates will be notified.