
Floor Manager
6 days ago
**What you'll be doing**
- Supervise and coordinate the work of front-of-house staff, including hosts, servers, and bartenders, to ensure a seamless and positive customer experience
- Manage the flow of customers, reservations, and table assignments to optimise efficiency and maximise revenue
- Monitor service levels and take immediate action to address any issues or complaints
- Implement and enforce established policies, procedures, and standards to maintain the highest levels of quality and consistency
- Collaborate with the management team to identify opportunities for process improvements and implement strategies to enhance overall business performance
- Provide coaching, training, and development to front-of-house staff to ensure they are equipped with the necessary skills and knowledge to excel in their roles
- Assist with administrative tasks, such as scheduling, inventory management, and reporting, as required
**What we're looking for**
- Minimum of 3 years of experience in a similar floor management or supervisory role within the hospitality industry
- Strong leadership and communication skills, with the ability to effectively motivate and manage a team
- Excellent customer service orientation and problem-solving abilities
- Proficient in using various hospitality management systems and point-of-sale software
- A deep understanding of food and beverage operations, including inventory management, cost control, and revenue optimization
- Commitment to maintaining the highest standards of cleanliness, safety, and compliance
- Flexible and adaptable, with the ability to work well under pressure and in a fast-paced environment
Pay: $2,234.17 - $3,000.00 per month
Work Location: In person
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