Assistant Branch Manager

4 days ago

Singapore Kiztopia Services & Consultancy Pte Ltd Full time

**Company Description**:
Kiztopia is a successful start-up and the biggest indoor children playground in Singapore We are seeking a highly motivated and experienced Assistant Branch Manager to oversee the daily operations of our indoor playgrounds in Singapore. As the Assistant Branch Manager, you will be responsible for maintaining excellent customer service standards, supervising outlet staff, achieving sales targets, and ensuring the smooth functioning of all branch activities. This is an exciting opportunity for an individual who thrives in a fast-paced environment and has a passion for delivering exceptional customer experiences.

**Highlights of what we offer**:

- Dynamic, fun and rewarding working environment
- Close knitted team
- Good employee benefits (eg. medical insurance, on job training, etc.)
- Career growth and development opportunities

**Roles and Responsibilities**:
1. Ensure smooth branch operations by overseeing daily activities, such as cash management, opening and closing procedures, and compliance with operational policies and procedures.

2. Maintain safety and cleanliness standards.

3. Manage inventory and playground equipment.

4. Review daily operations process flow, summarize key results, and provide feedback and improvement plans.

5. Assist in developing and strengthening operations processes and workflows.

6. Provide outstanding customer service, address customer inquiries, and resolve issues or complaints in a timely and professional manner.

7. Build and maintain strong customer relationships to enhance customer loyalty.

8. Manage service crew duty rosters and performance and develop training plans to ensure service excellence.

9. Foster a positive work environment, promoting teamwork, motivation, and professional growth within the outlets.

10. Assist in achieving outlets sales targets and goals through effective sales techniques, cross-selling, and upselling.

11. Collaborate with the sales team to develop and implement marketing initiatives and promotional activities.

12. Support the branch manager and work closely with HR, marketing, and finance departments to fulfil operational needs.

13. Undertake & execute any other tasks assigned by the supervisor.

**Job Requirements**:
1. At least three years of experience in a similar role.

2. Experienced in Microsoft Office tools, specifically Excel, Word, and PowerPoint.

3. Able to perform shift schedules and commit during peak periods (i.e. School Holiday, Weekends, Public Holiday).

4. Excellent verbal, written, and interpersonal communication skills.

5. Able to work independently and effectively under tight deadlines in a fast-paced environment.

6. A good team player with a high level of enthusiasm, drive, initiative, and commitment.

**Qualifications Requirements**:
1. Diploma in Business Management, Hospitality, or a Tourism Certificate

Pay: $2,700.00 - $3,200.00 per month

**Benefits**:

- Health insurance

Schedule:

- Holidays
- Monday to Friday
- Shift system
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: In person

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