Implementation Analyst

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Team Summary**:
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, enabling our client facing teams to deliver and scale new products, services and initiatives into the market.

**What an Implementation Analyst does at Visa**:
An Implementation Analyst is a client facing and an individual contributor role responsible for managing configuration activities with low to mid complexity. This position is at a professional level and requires an individual to work independently while receiving moderate guidance, but we will provide you with the systems training you need to succeed.

In this role, you are expected to:

- Provide dedicated implementation and configuration support to assigned Visa clients within a market and/or support to assigned countries/markets.
- Manage multiple types of configuration requests in support of client and Visa initiatives such as the addition of new system parameters to rollout a new service. This involves the coordination and prioritisation of resources and tasks based on committed deliverable dates.
- Client Engagement and Support_
- Provide initial consultation and guidance on clients’ requests and needs
- Coordinate directly with clients to understand program set up requirements and manage steps required to support all new card program installations, processor conversions and updates to existing programs without customer impact
- Participate and/or lead conference calls associated with client configurations - this may include internal and/or external clients
- Attends project kick off meetings with client and Visa project team
- Provide responsive, accurate, and timely communications to internal and external stakeholders
- Systems Management _
- Review, research, and analyse each client configuration request in detail to ensure completeness and accuracy
- Ensure execution of all deliverables including ownership of implementation requests
- Prepare accurate estimation and processing of billable tasks
- Provide problem resolution support for production and testing configuration changes
- Participate in an on-call rota for escalated inquires related to client configuration changes
- General_
- Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Client Implementation, Customer Support and Account Management)
- Provide training (and share knowledge) to internal and/or cross-functional teams and external clients, as applicable
- Negotiate amongst various Visa teams and coordinate resources to ensure delivery on commitments
- Facilitate any emergency requests and coordinate internal resources (i.e. real time changes with network operations)
- Contribute to department processes and procedures

**Why this is important to Visa**:
The Implementation Analyst (individual contributor) develops configuration expertise in the overall set up of client programs from a business, client and technical perspective within Visa. Clients include financial institutions, third party processors and non-traditional Fintech clients. This role is responsible for providing functional and technical consultative support to internal and external stakeholders for low to mid complexity programs, projects and other implementation activities for clients.

**Projects you will be a part of**:
As part of the team, you will get opportunity to work on projects to support the deployment of new issuer and acquirer programmes for clients in Visa’s global network. Additionally, you will support configuration of minor changes requested by our clients to optimize their processing.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time ba