Patient Service Associate

4 days ago

Singapore TAN TOCK SENG HOSPITAL PTE LTD Full time

**Patient Service Associate - Emergency Department**

**Job Summary**:
We are seeking a compassionate Patient Service Associate (PSA) to join our dynamic Emergency Department (ED) team. As a PSA, you will play a crucial role in ensuring that our patients and their families have a positive experience during their time in the ED.

**Key Responsibilities**:

- **Patient Reception and Registration**:

- Assist patients and their families upon arrival, ensuring all necessary information is accurately recorded.
- Support the triage process by managing patient flow and coordinating with the medical team.

**- Handling Inquiries and Communication**:

- Provide clear information to patients and families regarding ED procedures, waiting times, and hospital policies.

**- Administrative Duties**:

- Manage patient records and documentation, ensuring all information is up-to-date and properly filed.

**Qualifications**:
Diploma in any discipline/GCE 'A'/'O' Level/Higher NITEC/NITEC in any discipline

**Skills and Competencies**:

- Excellent communication skills, with the ability to convey information clearly and empathetically.
- Strong organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
- Able to multi-task, work in a fast-paced and dynamic environment.

**- Additional Requirements**:

- Willingness to work 2 rotating shifts, including nights, weekends, and public holidays.
- Previous experience in a healthcare setting or in customer service is preferred but not required.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional development and career growth within the healthcare industry.
- A supportive and collaborative work environment where your contributions make a direct impact on patient care.

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