Junior IT Support Engineer

7 days ago

Singapore GETRONICS SOLUTIONS (S) PTE LTD Full time

**Requirements**:

- Diploma/Degree in Computer Science / Information Technology / Computer Engineering or equivalent.
- 4+ years of practical experience in IT support demonstrating increasing levels of responsibility and technical expertise in an enterprise environment.
- General IT operations experience including but not limited to desktops/ laptops/mobile devices, basic networks, security, printers, endpoint security, imaging, and remote tools.

**Key Responsibilities**:

- Provide technical expertise and support to customers through phone, chat, ticketing system, and in person.
- Provide strong knowledge, troubleshooting and support of WINDOWS 10 & 11 Office 365 especially Outlook and OneDrive.
- Act as L2 technical support for a team of service desk analysts in resolving issues that are within scope.
- Manage incident and request tickets by accurately logging them in ServiceNow while strictly meeting SLA.
- Provide Executive / VIP /VVIP support.
- Work with other members of the team Onsite Engineers, clients, and stakeholders in a professional and timely manner.
- Attending and participating in regular scheduled team meetings, development trainings and workshops as needed.
- MAC OS / IOS devices support experience is desired but not mandatory.

**Note : This role requires rotation shift and may need to work on PH or weekends.

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