Wintel Cloud Engineer

**Job Summary**:
We are seeking a highly skilled and experienced **Level 3 Wintel Cloud Engineer**to lead the support, automation, optimization, and transformation of Windows-based infrastructure across cloud and hybrid environments.

This role requires **in-depth hands-on experience in AWS, strong PowerShell scripting, and a security-first mindset**. You will act as a **Subject Matter Expert (SME)**for AWS-hosted Windows workloads, supporting mission-critical services in regulated environments (e.g., Government Commercial Cloud).

**Key Responsibilities**:

- Provide expert-level support for Windows Server (2016/2019/2022) in AWS and hybrid environments.
- Lead complex **root cause analysis (RCA)**and drive incident resolution for escalated issues from L1/L2 teams.
- Manage and optimize **EC2, EBS, S3, CloudWatch, IAM, and Systems Manager**for Windows workloads.
- Implement advanced automation using **PowerShell, AWS CLI, and SSM Documents**.
- Administer **Active Directory, DNS, DHCP, Group Policy, ADCS**, and hybrid identity integration (AD Connect).
- Ensure security compliance through **CIS hardening, patch management, and vulnerability remediation**(Cloudscape/VMS).
- Integrate and support **EDR/XDR tools**like _Trend Micro Vision One _for endpoint protection and response.
- Review and remediate IAM permissions using **IAM Access Analyzer**, ensuring least privilege principles.
- Collaborate with architects and DevOps teams on **scalable, high-availability infrastructure design**and deployment.
- Develop and maintain **Infrastructure-as-Code (IaC)**templates using _CloudFormation _or _Terraform _.
- Establish and enforce **monitoring and alerting standards**using AWS native and third-party tools (e.g., CloudWatch, Datadog).
- Participate in and lead **change management, capacity planning, DR drills, and compliance audits**.
- Provide technical mentoring to L1/L2 engineers and support documentation and knowledge base development.

**Required Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- **5+ years**of hands-on experience in **Windows infrastructure support**.
- **2+ years**of hands-on experience in **AWS Cloud (Windows workloads)**.
- Deep expertise in AWS services**:EC2, IAM, CloudWatch, Systems Manager, S3, VPC, ELB, EBS, KMS, CloudTrail, Config**.
- Strong **PowerShell scripting and automation**skills.
- Exposure to **Terraform or CloudFormation**for infrastructure deployment.
- Knowledge of backup/recovery solutions (e.g., **AWS Backup, Veeam**) for Windows on AWS.
- Solid understanding of **networking, firewalls, routing, load balancing, and security best practices**.
- Experience with **CIS Benchmarks, IAM role analysis, and patch management tools**.
- Familiarity with **ITIL practices**and enterprise ticketing tools (e.g., ServiceNow, Jira).
- Experience working in **regulated environments**(finance, healthcare, public sector, GCC) is highly desirable.

**Preferred Certifications**:

- AWS Certified Solutions Architect - Associate/Professional
- AWS Certified SysOps Administrator
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- ITIL v3/v4 Foundation

**Soft Skills**:

- Strong analytical and problem-solving skills with an ability to handle **high-pressure incidents**.
- Excellent communication skills to translate technical issues to non-technical stakeholders.
- Demonstrated leadership in **mentoring, documentation, and guiding junior staff**.
- Ability to prioritize and manage multiple tasks effectively in a dynamic environment.
- Collaborative mindset with a commitment to **continuous improvement and learning**.