Livestream Ecosystem Product Operations Manager
2 weeks ago
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the team Livestream Team is committed to creating real-time interactive scenes, As a new form of content, livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides healthy and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for the expansion of ecological boundaries.
1. Responsible for creating global livestream content ecosystem product operations strategy with inputs from global content trends on short videos and factoring each countries culture difference.
2. Design livestream ecosystem content governance strategy with the purpose of ensuring healthy livestream content.
3. Work closely with Trust and Safety team & the local country operations team to push through localization of global content ecosystem strategy; gather the local user feedback to constantly improve the local strategy.
4. Analyze existing ecosystem guidelines and feedback review SOP, work closely with product, operations and technical team to solve various problems to ensure constant improvement of the execution of ecosystem guidelines
5. Evaluate abuse trends and quality within vendor operations, and develop creative solutions to address quality, workflows and processes. Develop and provide training to the content moderation team.
**Requirements**:
1. Min. Bachelor degree.
2. Possess at least 5 years of experience in user generated content operations and user generated content moderation. Prior experience in livestream content product is required.
3. Have experience navigating through a complex business environment and working with internal and external stakeholders to ensure smooth operation.
4. Able to judge priorities and be detail oriented.
5. Good data sense and able to independently handle data analysis work.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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