Salesforce Technical Consultant

6 days ago

Singapore RightShip Full time

Singapore or Melbourne

**About RightShip**:
RightShip’s mission is to improve the safety and environmental sustainability of the maritime industry.

We serve our customers through a combination of our bespoke IT tools and analytics as well as our considerable experience in providing vetting and due diligence services to the maritime supply chain since 2001.

We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems, recommendations and consultancy services. Using leading data and technology, we aim to set new benchmarks in environmental protection. We support global initiatives and action influencing practical and impactful change, enabling “win-win” for business and the environment.

RightShip has offices to cover all the time zones in Melbourne, London, Houston and Singapore, where we recently added a senior customer engagement team and product/innovation hub to better serve our customers and stakeholders.

**Values and benefits**:
We offer a place where you know you are contributing to an organisation who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices.

We offer generous rewards. Our base salary is competitive and we support employee wellbeing.

We have some great talent who are happy to share their experience and skills to help you on your way and we are committed to professional development to make sure your career keeps growing while you’re working with us.

**Job Details**:
**Location**: Melbourne or Singapore

**Key Accountabilities**:

- Serve as primary Salesforce Technical Consultant for IT environment with internal stakeholders.
- Identify businesses improvement processes and efficiency in Salesforce by eliciting, documenting, and analyzing requirements around business challenges
- Manage administrative functions including user account, maintenance activities, creation of reports and dashboards, workflows and other BAU tasks such as enquiries, as the single point of contact.
- Conduct regular internal system audits and prepare for system platform upgrades.
- Manage Salesforce, associated data feeds and integrations to ERP system.
- Manage any upgrades and development requests.
- Assist in training of new users and grow Salesforce competencies across teams.
- Effectively act as the liaison between internal users and other stakeholders
- Basic understanding of these Salesforce technical skills: AppExchange, Automation, Collaboration, Data Management, Reports and dashboards, CRM, Platform, Sales & Marketing and Docusign

**Typical Duties**:

- Demonstrated ability to meet deadlines, prioritize simultaneous requests from internal stakeholders
- Must demonstrate strong communication skills including verbal and written communication in English with people across the organization, from leadership to the actual users themselves.
- Creative and analytical thinker with strong problem-solving skills.
- Ability to critically evaluate information, decompose high-level information, and assess user requests from the underlying true needs of the business.
- Collaborate with the regional SalesForce Admins to implement solutions

**Qualifications, Skills and Experience**
- Salesforce Administrator certification
- Bachelor’s degree in Information Systems, Software Engineering, or another related field
- Min. 3-5 years of working experience in the related field
- Excellent communication skills
- Sound knowledge of best practices for report/dashboard creations and other Salesforce related activities
- Ability to troubleshoot issues and manage priorities effectively, while maintaining a high degree of customer orientation
- Analytical thinking with ability to ask the right questions to understand user problems and develop solutions
- Project management skills to manage pipeline, deadlines, prioritization and process
- Process-based skills, i.e., process flow diagrams, wireframing
- Experience of using JIRA
- Experience in working with cross-functional teams across multiple geographies

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