Captain/supervisor
7 days ago
**Overview**:
The Captain/Supervisor is an important representative of our restaurant/cafe and is responsible for ensuring warm and lasting impressions with our customers through excellent communication and sincere service.
**Duties & Responsibilities**:
Operations:
- Managing reservations through the various channels and ensuring guests are well accommodated
- Providing a warm welcome to guests at the restaurant
- Managing walk-in guests and table reservations
- Ensure good turn over of tables and maximise covers during each service
- Provide excellent and eloquent service of food and drinks
- Ensure smooth and polite payment process
- Build lasting rapport with guests
- Ensure cleanliness and high hygiene standards of all service areas
- Ensure orderliness of the restaurant and the interior decor and greenery is beautiful for guests and customers
- Help with other service areas like waitressing, preparation of beverages, and stewarding as and when required
**Requirements**:
- Excellent attitude and very hardworking
- Well-groomed and presentable
- Excellent communication and soft skills
- Very passionate about service, food and drinks
- Motivated to want to delight and please all our different customers
- Attentive to details and meticulous to ensure smooth operations with mínimal errors
- Good interpersonal skills so as to build good working relationships with colleagues and managers
- Good problem-solving skills to ensure continued operations in the face of challenges
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